Case Study: Supershuttle New York (Blue Van) By Putri Ayu Diah Chandra Puspita PMM Case Study 27th August 2011 Word count: 1‚990 (excluding bibliography) Table of Contents 1. Table of Contents 1. 2. 3. Introduction – importance of customer loyalty to a company.......................... 3 Analysis for operations management of Supershuttle ....................................... 4 Data and information needed to support management decision for Supershuttle operations management ..........
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123-133 Brand Equity‚ Customer Satisfaction & Loyalty: Malaysian Banking Sector Norbani Che-Ha* and Shahrizal Hashim** Services cannot be seen‚ felt‚ tasted or touched in the same manner in which goods can be sensed. Therefore‚ the key to success in services marketing is to ‘tangibilizing the intangible’ by using an extrinsic cue like a brand. Moreover‚ brands that are high in brand equity are organization powerful assets. They can lead to customer satisfaction and customer loyalty. This study
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Nigeria. Yet‚ their widespread adoption by customers of banks is not clear‚ as it appears that peoples’ perception of the technology is diverse‚ which in turn affects their decision to actually use ATMs or not. ATMs are set up to provide 24 hour services to bank customers‚ who cannot expect to be able to transact with Adoption of ATMs in Nigeria banks in the same period of time (Ugwu‚ 2008). Nevertheless‚ it is observed that banks still have many customers transacting with tellers within their doors
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Job Satisfaction Job Satisfaction Overview: Job Satisfaction is how content an Individual is with his or her Job. It is a positive feeling about a job resulting from an evaluation of its characteristics. Researchers have divided Job satisfaction into 2 sub Categories: Affective Job Satisfaction and Cognitive Job Satisfaction Affective Job Satisfaction: The extent of pleasurable feelings one has about his or her job. Cognitive Job Satisfaction: The extent to
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A Study on Customer satisfaction towards Organised Retailing in Madurai City Abstract This paper mainly focuses on describing the customer satisfaction towards organised retailing in Madurai city. Besides presenting its structure and format this study highlights the customer satisfaction regarding organised stores. It enlists the factors contribute the consumer satisfaction. It comes out with valuable suggestions based on findings. 1. INTRODUCTION In the recent years the retail sector in
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Measuring job satisfaction: The definition of job satisfaction is a positive feeling about a job resulting from an evaluation of its characteristics. A job is more than just shuffling papers‚ writing programming code‚ waiting on customers. Job requires interacting with co-workers and bosses‚ following organizations rules and policies‚ meeting performance standards‚ and the like. The two approaches to this study are popular. The single global rating is a response to one question‚ such as “all
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Scientific Method Joseline Cedillo Gateway Community College Protazen is a brand of natural supplements used to help improve sleep‚ energy‚ focus and mood. However‚ I will use the scientific method to prove if these claims are correct since protazen is pseudoscience. The scientific method is how psychologists gain knowledge about mind and behavior. It can all be summarized in five steps: observing some phenomenon‚ formulating a hypothesis‚ testing through empirical research‚ drawing conclusions
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Lecturer Department of Business Administration East West University Subject: Submission of the Internship report “Study on Customer Service Quality and Customer Satisfaction at credit card in the context of Prime Bank Limited” DearSir: It is an honor and great pleasure for me to submit my internship report on “Study on Customer Service Quality and Customer Satisfaction at credit card in the context of Prime Bank Limited in Bangladesh”An Study on PRIME Bank Ltd.” in a professional way. I am
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Event Date Description Radisson and des Groseilliers are voyagers from France who travelled to north of Lake Superior to begin a fur trading 1659 They went to Montreal and travelled to Lake Superior to begin a trade business with the Cree and Ojibwa people The world’s oldest operating trading company is created on May 2nd‚1670 by the Royal Charter 1670 King Charles II issues a Charter HBC to give them monopoly over all trade in the area. In return HBC pays the King two elk and two black beaver
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The many complex characters in the play Measure for Measure allow for much interpretation in readers to occur on what is being measured‚ and what is more of value being measured. Isabella has the option of either saving the life of her brother Claudio‚ who was sentenced for death‚ or give up her chaste‚ which would prevent her from becoming a nun. By ultimately deciding his death was the best option‚ Isabella’s virtue is clear‚ but her commitment to this can result in selfish decisions. Through this
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