Apply quality function deployment model in after-sales service improvements: case company X Logistics Master ’s thesis Ye Tian 2011 Department of Business Technology Aalto University School of Economics Abstract This study is to apply the quality function deployment (QFD) model in the Chinese heavy construction equipment market to improve the after-sales service. The main objectives of this study are to find out how to translate the customers’ needs into technical measurements by this
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Vassil Doudov English 1302-7002 04/28/2012 Mss. Brown Iraq for Sale The first scenario shows how a young man gets killed because of lack of protection in his vehicle. Scotty had a two month contract in Iraq which also allowed him to make a lot more money working there. Blackwater security counseling is the name of the company he worked for. There were four American civilians killed and sadly Scotty was one of them. First his vehicle was not armored properly. Second there was no gunner
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Sales Forecasting Sales potential is larger than sales forecast. Reason:- • Company do not have sufficient production capacity to capitalize on full sales potential. • No good distributive network. • Limited financial resource. • Company’s being more profit oriented than sales oriented. Sales forecast is depended on how much amount of resources can sell if it implements a particular marketing programme. Sales Forecast Methods:- 1) Qualitative method a) Expert’s opinion. b) Survey
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Diploma in Sales & Marketing Management 2013 SAMR018 Assignment 1 SALES AND MARKETING 2013 TIME ALLOWANCE: MARKS TOTAL PAGES 10 Hours 100 11 INSTRUCTIONS 1. Assignments must be typed/written/either typed or written – the important measure is that they are easy to read (legible). 2. All work must be adequately and correctly referenced. 3. No more than 25% of the assignment may be copied from the original source(s) used‚ even if referenced correctly. 4. Begin each section on a new page. 5
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OF POINT OF SALE TERMINALS WITH FINANCIAL INSTITUTIONS THROUGH WEB SERVICES ERIK-JAN MONSHOUWER‚ RAUL VALVERDE University of Liverpool Concordia University ABSTRACT With the conventional POS payment transaction method‚ vendors are bound to a payment institute in their region and can only use relatively expensive dedicated or slow dial-up lines to their financial institute. This paper report covers the work to produce an architecture and a prototype that supports Point of Sales terminal
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Sales Management Ashley Cain March 18‚ 2013 MKT/445 University of Phoenix Sales personnel performance can be very difficult to manage based upon the type of business that is being run and along with the job responsibilities. Management techniques are basically the strategies that managers put into place in order to manage behaviors. There are numerous management techniques that can be effective. There are also many different tools that managers utilize to keep their business running properly
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SALES FORCE In today’s global marketplace‚ managers face many challenges related to fulfilling the customer’s ever-changing needs and expectations. The concept of customer service has recently become more complex as a result of globalization of goods and services. Customers are now well-informed decision makers as a result of the abundance of information that is available online and in the media. In addition‚ today’s consumer is most concerned with how a salesperson can solve basic problems and
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ORGANIZATIONAL DESIGN AND STRUCTURE * Examine customers in each market. * Determine the types of sales jobs needed to serve a market. * Note the job activities salespeople must do. * Design sales jobs around customers. * Set up the sales force organizational structure‚ which includes the various sales jobs and geographic territories. Application Of The Sales Job Classifications 1. Order Takers: wait for the costumer to order 2. Order Getters: obtain
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1989:3)” The most commonly used system by several companies is the sales system and inventory system creating a web-based system. Advanced system on sales provide more reliable recording of sales of the company with comparison to its actual cost. In addition‚ the data needed by the company to decide matters in relation to inventory can be easily generated. Moreover‚ the inventory system promotes effective inventory control which ensures stocking the in demand and correct items in the correct quantities
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the major reasons for using sales contests. What makes a good sales contest? • Increase number of new customers • Develop sales of a new products • Counteract sales slumps due to seasonal variations • A good sales contest needs to have realistic goals‚ should be publicized and promoted‚ not too long of duration (approx. 2 weeks‚ if runs too long interest is lost)‚ give the reps prizes that they value‚ don’t make it so only the top sales people win. 1.13Identify
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