importance in the economic world. So important it is that it touches the lives of all people all over the world. Consumer satisfaction is a central concept in modern marketing thought and practice. Referred to many as the "marketing revolution" of the 1970s‚ a sudden shift toward customer-oriented marketing became the newest "trend" in business—and it has held its ground since: Business starts with the customer. Customer satisfaction matters. It matters not only to the customer‚ but even more so to
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VMR1. Name of the Project Virtual Medical Home Objective is to provide essential medical services online to everyone hardly matters you live in metro or a remotely located village. Users can connect through their home internet or approach any nearby kiosk to get these services. What motivate to build this system are: 1) Very few or no doctors at remote locations 2) Limited hour services and lack of sophisticated medical equipments 3) No patients history/lab data management A. Patients B. Doctors
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Introduction to customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS
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Contents Page Introduction..................................................................................................................2 Brief Summary..............................................................................................................3 • Service and Technology • Service Quality • Service Middleman • Service Management • Service Design & Blueprint • Service Development Issues • New service
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Comparative Study of customer satisfaction in public sector and private sectors banks Table of Contents Acknowledgment…………………………………………………1 Executive Summary……………………………….……………...3 Introduction…………………………………………………….....4 Literature Review…………………………………………………6 Banking Industry: An Overview………………………………....12 Objective of Study……………………………………………….12 Research Methodology…………………………………………..13 Data Analysis……………………………………………………14 Findings…………………………………………………….…...16 Recommendations………………………………………………
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How the future will be different from the present? “Science…! It is not in a human capacity to escape science. You simply cannot escape science. This is the scientific age.” This is a quote of a Nobel laureate in Physics Mohammad Abdus Salam (1926-1996). It seems that he was right in his say. This IT equipped era has plunged in to the ocean of evolution everyday. However‚ where science has blessed us with such ease in life‚ it has also snatched the serenity and calmness from the lives of common
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Explain briefly how macroeconomics is different from microeconomics. Please give examples. What is economics? Before we start to learn about economics‚ we have to understand that what is the different between macroeconomics and microeconomics. Macroeconomics and microeconomics are the main branches of economics. (Karl E. Case‚ Ray C. Fair and Sharon M. Oster (2012): Principles of Economics‚ 10th ed. Global Edition‚ Chapter 1). And‚ I will describe that with examples. Microeconomics seems likes
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for using customer service policies. Current Customer Service policy of Café Fusion: 1.2 Evaluation of CSP and how this affects staff training. 2.1 Communication Methods for CS. 2.2 Customer perception and the influence of Customer service provision. Conclusion: Recommendations: Bibliography Executive Summary: 1 Reasons for using customer service policies. Customer service is the provision of service to customers throughout the course of each customer interaction
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CASE 1 : IKEA : FURNISHING THE WORLD SUMMARY IKEA is very well known as the world’s largest home furnishing retail chain which was founded in Sweden back in 1943. Originally started as a mail order company‚ now IKEA has expanded its operation to more than 32 countries having more than 175 outlets. IKEA operates large warehouse showrooms in 16 countries and operates smaller stores in another 9 countries. Germany is IKEA’s largest market followed by the U.S. IKEA’s mission is to “offer a wide
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Cited: Gould‚ D. (2006) Methods and Technologies. Retrieve April 10‚ 2011 from: http://www.seanet.com/~daveg/technolo.htm Nemiro‚ J. (2001) Creativity in Virtual Teams. Retrieved April 10‚ 2011 from: http://www.scribd.com/doc/6923497/Creativity-in-Virtual-TeamsKey-Components-for-Success Violino‚ B. (2007‚ July) Collaboration Toolbox. AIIM E-Doc Magazine‚ 21(4) pp. 45-49. Retrieved April 10‚ 2011 from: http://proquest.umi.com/pqdweb?index=1&did=1316109
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