(2012) conducted an empirical study to examine whether or not there is a relationship between employee satisfaction and customer satisfaction. Due to previous studies conducted in the relationship between employees and customers‚ the authors felt that the use of indirect surveys provided inconclusive results. The main focus of this study is to determine whether or not the relationship betrween employee satisfaction and customer satisfaction is bilateral or unilateral. The authors argued that behavior
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Case Analysis - 3 Achieving Success in Virtual Teams Overview: In today’s competitive world‚ companies are gradually vacating their cubicles and enter into the virtual workforce to increase work efficiency‚ reduce cost and resolve organizational problems (Ahmed & Ebrahim‚ 2009). Nowadays‚ companies are investing a bulk amount of money on virtual teams to enhance their performance since it has become an indispensable prerequisite for companies to stay in competitive in the era of globalization
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Virtual World with Endless Possibilities Amanda Runnels INF 103 Instructor Egelko April 14‚ 2013 Imagine a place where all things are possible. Where an adventure is just a step away. Where anything you can imagine could come true. Where is this? In virtual reality
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3. Value chains: Real or Virtual? With the steady grown in the country’s economy as well as the people’s living standards‚ the rhythm of people’s living is speeding up and a lot of changes have taken place in their daily life. The discussion about whether or not the Value chains is real or virtual is a very controversial one. Many people take the view that the reality of the value chain has a strong applied legacy. Nevertheless‚ there are also a majority of people insist that the value chain is
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Title A study of marketing strategy of shopping centre for customer retention in Hong Kong Author(s) Chu‚ Ka-wai; g1Vag Citation Issue Date 2009 URL http://hdl.handle.net/10722/128605 Rights The author retains all proprietary rights‚ (such as patent rights) and the right to use in future works. A STUDY OF MARKETING STRATEGY OF SHOPPING CENTRE FOR CUSTOMER RETENTION IN HONG KONG by CHU KA WAI DISSERTATION Submitted in partial fulfillment of the requirements
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try to restructure their organization’s structure to move toward “virtuality”. According to the Modern Management book‚ virtual organizations refer to as network organizations or modular corporation (Samuel & S. Trevis‚ 2012). There are both pros and cons for having a virtual organization. To begin with the positive points‚ organizations can reduce the cost by having a virtual organization. In this way‚ they can reduce some cost for working spaces and as well as utility expenses such as rent‚ maintenance
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Dalrymple English 11 26 January 2017 World War II Changed the World “War is a cowardly escape from the problems of peace.” ("World War II Quotes from Soldiers.") First off The United States tried to stay out of the war but problems were increasing in foreign countries and the United States slowly started to move towards war. Also there were many causes and effects that led the United States to World War II. The United States of America could have prevented World War II. First there were many things
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Journal of Business Management Vol. 5(1)‚ pp. 187-195‚ 4 January‚ 2011 Available online at http://www.academicjournals.org/AJBM DOI: 10.5897/AJBM10.951 ISSN 1993-8233 ©2011 Academic Journals Full Length Research Paper A study of customer satisfaction‚ customer loyalty and quality attributes in Taiwan’s medical service industry Hsiu-Yuan Hu1‚ Ching-Chan Cheng2‚ Shao-I Chiu3* and Fu-Yuan Hong3 1 Department of Food Technology and Marketing Management Taipei College of Maritime Technology
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to combine the various skills‚ talents and perspectives of a group of individuals to achieve goals. While a virtual team has many advantages over a physical one‚ it is far from perfect. Today‚ most of the documentation which is available on teams focuses on the traditional team‚ the group of people that work together in a co- location with the goal of finishing a specific project. Virtual teams are increasingly global‚ creating challenges for communication and coordination due to greater distances
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Customer satisfaction with online banking services 1 Customer satisfaction with online banking services M.Tayyeb Masood Waqar Ahmed Author‚ Faculty of Management Sciences Muhammad Ali Jinnah University‚ Pakistan Abstract The study seeks to discover‚ what will be the main factors in customer satisfaction of electronic banking services in Pakistan? This paper inspects and study the most important factors in e-banking services in the Pakistan and customer„s evaluation of the electronic
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