and researchers. Both concepts have strong impact on business performance and customer behaviour. Service quality leads to higher profitability (Gundersen et al.‚ 1996) and customer satisfaction (Oliver‚ 1997). Furthermore‚ a number of empirical studies indicate a positive relationship between customer satisfaction and customer loyalty (Kandampully and Suhartanto‚ 2000; Dimitriades‚ 2006; Chi and Qu‚ 2008; Faullant et al.‚ 2008)‚ as well as between customer satisfaction and positive word-of-mouth
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MGMT599: GUIDELINES FOR CASE ANALYSIS Some students initially find case analysis of strategic issues to be difficult and uncomfortable. This is due to the relative lack of structure of most problems. No correctly answered list of pre-questions or mechanical process will lead to the “right” course of action. In fact‚ there usually is no single‚ definitively “right” solution to most managerial problems. When analyzing a case‚ remember that there are often many possible solutions. The goal is
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Grameenphone’s work environment. HR sector. HR manages it employees. processes that HR follow to manage the whole organization Scope This study regarding Grameenphone’s HRM and its process has enlightened us with the idea of how an organization operates in the real world. It have us the scope to visit the GP House and hear real experiences in person. Methodology In this study both primary and secondary researches have been done. Primary research has been conducted by interviewing HR personnel of Grameenphone
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25-03-2013 01-04-2013 08-04-2013 Diversity and Work-Life Balance Chapter 9 Module/Topic Introduction. What is HRM? Strategic Human Resource Management Human Resource Planning Ethical and Legal Contexts of HRM Industrial Challenges for HRM Chapter Chapter 1 Chapter 2 Chapter 7 Chapters 3‚ 4‚ 15 Chapter 5 Events and
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HRM Means HRM is the organizational function that deals with issues related to people such as compensation‚ hiring‚ performance management‚ organization development‚ safety‚ wellness‚ benefits‚ employee motivation‚ communication‚ administration‚ and training. HRM is also a strategic and comprehensive approach to managing people and the workplace culture and environment. Effective HRM enables employees to contribute effectively and productively to the overall company direction and the accomplishment
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History of Yellow Cab Yellow Cab Pizza Co. is a chain that retails fast food‚ primarily pizza. Founded in 2001‚ the chain operates in the Philippines‚ the United States‚ Guam‚ Malaysia and Qatar. In 1908‚ Albert Rockwell‚ (founder and General Manager of the New Departure Manufacturing Co. of Bristol‚ Connecticut) traveled to Europe to evaluate their taxi systems‚ hoping to develop a similar one in Washington‚ D.C. ’Wyckoff‚ Church and Partridge’ had a number of orange-yellow colored Rockwell taxicabs
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treating us warmly and providing us valuable information. Letter of Transmittal 25th Aoril‚ 2011 Dr. A.N.M. Shibly Noman Khan Independent University Bangladesh Dear Sir‚ This report has been done as a requirement to complete the course HRM 380‚ instructed by our course coordinator Mr.Shibly Noman Khan. This report describes the HR Policies of NEWAGE Group‚ it mainly stresses on Human Resources policies procedure. We are hoping that this report will portray the real picture of the specified
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Mani – ‘Discuss the Impact of Globalization on HR’ http://en.allexperts.com/q/Human-Resources-2866/IMPACT-GLOBALISATION-HR.htm * Hazel Gachoka Gachunga – ‘Impact of Globalization on Human Resource Management Function In Developing Countries: A Case Study of Kenya Public Corporations’ http://ajol.info/index.php/kjbm/article/view/43822/27340
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Edgar & Alan Geare Abstract Despite a prominent perspective of the literature that employees are consumers of HRM‚ only recently has HRM been evaluated from the employees’ viewpoint. Whilst these studies have helped to develop our understanding of the HRM‘experience’ from an employee perspective‚ they frequently ignore the issue of employee demography. This study contributes to understanding in this area by establishing areas of difference in employee views based upon their characteristics
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likelihood were not envisaged by those responsible for the data collection” (Bryman & Bell‚ 2011). Secondary research‚ included online desk research and official documents‚ is the main methodology used in the business study. For this study‚ the annual report and reference document of KFC and McDonald’s‚ data in published paper‚ published books and journals are also the main possible sources‚ as well as the consulting reports from consulting companies and meeting minutes of industrial summit. The financial
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