1. NAME OF COURSE / MODULE MANAGEMENT OF COUNSELLING SERVICES 2. COURSE CODE ABA4223 3. NAME(S) OF ACADEMIC STAFF NURHAFIZAH MOHD SUKOR 4. RATIONALE FOR THE INCLUSION OF THE COURSE/MODULE IN THE PROGRAMME The course is designed to acquaint students with the concept of management in human services‚ roles of counselor as manager‚ program development‚ need assessment‚ planning‚ implementing and evaluating program and ethical issues. 5. SEMESTER & YEAR OFFERED Semester 1/ Year 4
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Skills & Characteristics of Mental Health Human Service Workers Skills & Characteristics of Mental Health Human Service Workers Human Service Workers are made up of a group of people that choice to help those in need. Those service workers that decide to work with the mentally disabled are very special people. The workers are trained to assist with the emotional issues that usually bring the client to the point they are at. There are also other causes that can be a
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Building an Ethical Organization Part 1 Tonia M Woods HSM/230 Ethical Issues in Human Services Organizations October 19‚ 2014 Kristin Gage Building an Ethical Organization Part 1 The following counseling center description is a fictitious organization which has been modeled as if I were the director. The organization description provides for a mission statement and values statement which blueprints the ethical development of the organization. I have further modeled this organization on psychological
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Software for Human Services Organizations Paper By Gail Hall Professor Steven Cheng April 21‚ 2015 In this paper we will explore the advantages of using this software to centralize electronic client records and human services resources. We will also explore the way the software is used to track client services and the advantages and disadvantages of this software. We will explain how the size of the organization helps determine the software package chosen as well as three possible
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menu of domestic violence service provision‚ offering clients real tools to implement change in their own lives. Their mission statement is to transform lives through safety‚ healing and empowerment. This is an organization that is dedicated to eliminating racism and empowering women. The YWCA Pierce County’s vision is to create a safe‚ just and equitable community and they do this through education and outreach by promoting peace‚ justice‚ freedom and dignity for clients from all races and walks
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all kinds. In Human Services‚ interoperability and how efficient it is will define the quality and depth of services. Interoperability enhances the significance for information technology to make the networks and integrations work. The term is most widely used in product enhancement and networking. Compatibility is a significant term when defining interoperability. In human services most providers define interoperability as the ability to communicate with other systems and services seamlessly with
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Assignment on SERVICE FAILURE AND SERVICE RECOVERY Few months back my experience with ICICI bank helped me identify with these concepts. Service failure can occur on multiple dimensions. A core service failure occurs when a customer is not able to avail the service one has paid for. A service encounter failure occurs when customer interaction with employees of a firm leave the customer feeling negative about the firm. I experienced the first type of service failure. In March 2010‚ while
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Associates Capstone for Human Services HN299-01 Surviving in a Domestic Violence Relationship Unit 6 Project Kaplan University May 1‚ 2011
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Professional Identity: The Professional Counselor Professional identity in the field of counseling or care services is an important topic to define and delve into. Individuals progressing in the knowledge needed for professional counseling often start off with a predesigned personal worldview. Koltko-Rivera (2004) defines a worldview as “a set of assumptions about physical and social reality that may have powerful effects on cognition and behavior” (p. 3). Personal worldviews can bring forth dilemmas
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Why customer service should be pro9mpt and professional? 1 – Explain‚ in approximately 200 words‚ the reasons why customer service should be prompt and professional. Include three effects on the customer if it is not and three effects on the support organisation if it is not. R: Customer service should be prompt and professional‚ to create relationship advertising focuses on getting customers and keeping them in the longer term using a combination of marketing‚ be capable of help to retain customers
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