Measuring the Service Quality of Service Sector - A Case of Commercial Bank of Ethiopia R.Renjith Kumar‚ Asst. Prof and Head of the Department‚ Ilahia School of Management Studies‚ Ilahia College of Engineering and Technology‚ Muvattupuzha‚ Kerala Abstract Service sector is growing in Ethiopia which basically an agrarian country is trying to become a developing country in the North Eastern Africa. Banking services have gained significant role in this country due to increasing number of customers
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Customer Satisfaction and Its Impact on Service Development of Sonali Bank Problem Statement In the current study‚ the researcher will use five important dimensions like reliability‚ responsiveness‚ assurance‚ empathy‚ and tangibles to find out the customer service quality of Sonali Bank. The problem statement‚ then‚ is stated as follows: “The current study will identify the customer service quality of Sonali Bank considering key dimensions such as reliability‚ responsiveness‚ assurance
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INTRODUCTION WHAT IS BANK? A bank is a financial institution‚ which deals with money and credit. It accepts deposits from individuals‚ firm and companies at a lower rate of interest and gives at a higher rate of interest to those who need them. The difference between the terms at which it borrows and those at which it lends from the source of it profit. A bank‚ thus‚ is a profit earning institution. HISTORY OF ISLAMIC BANKING IN PAKISTAN 1947 The inception of Pakistan as the first Islamic
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“INTERNSHIP REPORT ON MUSLIM COMMERCIAL BANK LIMITED BASED ON A 2011 STUDY OF BANK WORKING” “INTERNSHIP REPORT ON MUSLIM COMMERCIAL BANK LIMITED BASED ON A 2011 STUDY OF BANK WORKING” Prepared for: Mrs. Kausar Jafri Associate professor of English I.A.S University of the Punjab Prepared by: Ayesha Naz 12-HRM-S-82 Misbah Arshad 12-HRM-S86 Amina zulfiar 12-HRM-S-92 Sajid Ali 12-HRM-S- February ‚ 2013 Mrs. Kausar Jafri Associate professor of English I.A.S University of the Punjab
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carrying out the study. It has included the research design‚ the population‚ the sample size‚ sampling techniques‚ the data collection instrument and the procedures for data analysis. 3.1 AREA OF STUDY The research obtained information from both primary and secondary sources of data for the purpose of this study. Primary sources: the research collected data by the conduction of interviews‚ administering of questionnaires to respondents and various observations were made as regards to the study. Secondary
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Table of Contents: 1.0. Introduction: 2 1.1 Background: 2 1.2. Aim and scope: 2 1.3. Limitations of study: 2 2.0. Discussion: 3 2.1. Qualitative research: 3 2.1.1. Focus group: 3 2.1.2. In-Depth interviews: 4 2.1.3. Observations: 5 2.1.4. Mixed qualitative research methods: 5 2.1.5. Delphi research: 5 2.1.6. Analysis on qualitative research methods: 6 2.2. Decision on collecting method: 6 2.3. Quantitative research: 7 2.4. Questionnaire: 8
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the accredited agencies of rural development.The orientation towards rural economy gained momentum only after nationalization of major commercial Banks. For various reasons‚ they took roots mainly in the urban and metropolitan centers and bulk of loans and advances was directed to large and medium scale industries. No serious attempt was made by banks to finance agricultural sector. The Co-operative Banking structure was assigned the main task of meeting credit requirements in the rural areas.Yet
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collection drive for the Central Pennsylvania Food Bank that the Penn National Insurance company is participating for. The good thing about this email is that the author has provided information about the previous year’s collection and the number of families that benefitted by this food bank. 2. What is the writer’s objective? The objective of the writer of this email was to provide information about the food collection drive for Central Pennsylvania Food Bank. The email provides facts about the amount
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The case study of Standard chartered: Islamic ethics and social responsibility. Abstract This paper is a case study on Ethisc and Social responsibility as adobpted by Standard Chartered Saadiq‚ paper briefs Islamic concept of ethics and social responsibilities and brief comparison with conventional ethics and social responsibility concept. Paper highlights on business performance by Standard Chartered Saadiq‚ products offered to customers‚ Shariah compliance policy and social reposnibility of
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in the banking sector is a step in the risk management procedure. In this study you will have a glance of all types of risks that exist in the banking sector but you will also know each risks and their impact on securities. Risk can be deduced as mistakes occurring both by man and machines. We will also see how risks are faced and all procedures taken to find solution to tackle each risk in each sector of the bank. The study describes the different steps in the risk management process which methods
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