Finn McGowan M3.45 MANAGING AND DEVELOPING RELATIONSHIPS IN THE WORKPLACE & M3.47 DELIVERING SERVICES IN THE WORKPLACE IDENTIFIED AND EXAMINED THE NEEDS AND EXPECTATIONS OF CUSTOMERS‚ COLLEAGUES‚ STAKEHOLDERS AND RELEVANT OTHERS IN THE WORKPLACE. Before we can identify the needs of customers and stakeholders‚ it is important that we can identify who our customers and stakeholders actually are. Within our Facilities Team‚ customers could be either internal or external stake
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Understanding Diversity in the Workplace Chamberlain College of Nursing / DeVry University Abstract Despite a vast array of society’s attempts to make the workplace equal for all people‚ discrimination still continues to this day. When an employer understands and values differences among their employees‚ the company can gain many valuable assets. An employer can benefit by having a diverse group of employees‚ who each bring different strengths with them. Having a group of divergent employees
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The need for relationships is fundamental in our life because humans are social beings. Humans like to socialize because we seek for attention. Furthermore‚ approval is a psychological need‚ and by socializing we fulfill that need. Relational needs help us to interpret and understand what people really want to get out of relating to each other. It is just like when the least expected person comes by and sit down to lend us his/her ear‚ we would feel loved. Although relational needs are not the basic
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ILM LEVEL 3 DIPLOMA IN LEADERSHIP AND MANAGEMENT ILM/L3DipLM/0308 Introducing the qualification The ILM Level 3 Diploma in Leadership and Management has been specially designed for first line managers looking to develop a wide range of management and leadership skills suitable for their role. The qualification also develops both understanding and application of leadership skills through the use of action learning. The Diploma consists of six mandatory units ‘Understanding change’‚ ‘Planning change’
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Assignment. Communication in the Workplace. Understand the importance of effective communication. Communication in the workplace is a process used to transfer information or instruction from one individual to a group or another individual. When we need to convey information or instruction to our teams or indeed to senior management communication is essentially a means to an end. To achieve a clear communication path the receiver must understand the instruction or information being given.
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Understanding discipline in the workplace 1.1 Disciplinary rules and procedures are important in a workplace to set out the boundaries of acceptable conduct and satisfactory performance‚ and to ensure fair and equal treatment of all employees. Since 1977 there has been a Code of Practice on disciplinary practice and procedures issued by ACAS. A revised version of the ACAS Code of Practice on Disciplinary and Grievance Procedures came into effect on 6 April 2009. The Code must be taken into account
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Unit 1 Test Question 1: Effective communication is important in developing positive relationships with children young people and adults‚ by communicating effectively you are setting a foundation from which your relationship can build from. It gives each other a mutual understanding of each other‚ the type of person you each are‚ your personalities and perceptions. It develops a trust so the other person feels confident in what you tell them and that they feel comfortable talking and if necessary
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ILM Level 5 Developing Critical Thinking AC 1.1 Explain the difference between beliefs‚ attitudes and values Before determining what is the difference between beliefs‚ attitudes and values. You must firstly acknowledge what they are. Beliefs The dictionary definition of beliefs is; An acceptance that something exists or is true‚ especially one without proof: Something one accepts as true or real; a firmly held opinion: A religious conviction: Trust‚ faith‚ or confidence in (someone or something):
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Unit 5: Develop positive relationships with children‚ young people and others involved in care 1. Be able to develop positive relationships with children and young people Positive relationships with children and young people are fundamental in relation to their learning and development as an individual. Therefore it is vital that positive relationships are built from the onset. The Early years foundation stage more commonly referred to as the EYFS has statutory elements regarding
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Emma Parrot -week 11 Identify possible ways of moving the helping relationship forward – 2.3 During this week‚ after taking part in the class activity about the helping relationship‚ I have discovered that I can now identify many ways of moving the helping relationship forward. I believe that when the helper has been congruent from the beginning in the helping interview stages‚ this will display to the client that the counsellor is totally transparent‚ non-judgemental‚ that the counsellor
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