[pic] Summer Internship Report ON “CONSUMER BUYING BEHAVIOUR OF MAGAZINES” By ASHISH KUMAR MUKHERJEE A0102109001 MBA(Entrepreneurship) Class of 2011 Under the Supervision of Under the Guidance of Dr. Vandana Mathur Mr. Sumit Bhardwaj Programme Leader Deputy Manager MBA (Entrepreneurship) Outlook (India) Pvt. Ltd. In Partial Fulfilment of Award of Master of Business Administration AMITY BUSINESS SCHOOL AMITY UNIVERSITY UTTAR PRADESH SECTOR 125‚ NOIDA - 201303‚ UTTAR PRADESH
Premium Marketing India Editing
Successful CRM: Turning Customer Loyalty into Profitability By Bob Thompson CEO‚ CustomerThink Corporation Founder‚ CRMGuru.com [pic] October 2004 Compliments of: [pic] Copyright © 2004 RightNow Technologies. All Rights Reserved. Executive Summary Customer relationship management (CRM) gained recognition in the mid-1990s‚ primarily driven by its perception as information technology (IT). However‚ not enough attention has been given to the fundamental drivers of CRM success:
Premium Customer relationship management
Running Head: BRANDING & CONSUMER BUYING BEHAVIOUR Influence of Branding on Consumer Buying Behaviour [Name of the writer] [Name of the institution} Table of Contents Chapter I: Introduction 4 Introduction 4 Research Objectives 6 Purpose Of The Study 7 Consumer Support for Imporved Working Conditions 8 Hypothesis 10 CHAPTER II: LITERATURE REVIEW 11 Anti-dandruff Labeling Campaigns and Consumer Behavior 11 A Case Study 21 Introduction 22 Method 24 Results 25 Discussion 31 CHAPTER
Premium Brand Hair care Demographics
CUSTOMER RELATIONSHIP MANAGEMENT ASSIGNMENT SOCIAL MEDIA AND ITS IMPACT ON CUSTOMER RELATIONSHIP MANAGEMENT Word Count: 3132 Submitted in partial fulfillment of the requirement for the Degree of Post Graduate Program In Management by Kunal Verma(08P084) Under the Guidance of Prof. Neelu Bhullar Management Development Institute‚ Gurgaon Contents Social Media and CRM ...............................................................................................................
Premium Customer relationship management Customer service Social media
Customer Relations Management Done by Abdul-Aziz al sultan DR: Issam magrabi MIS 500 Phone Number :00965 – 99229696 E-Mail: gust1102102012@gust.edu.kw Student Id :1102102012 Abstract In the recent years‚ the developed institutions and corporations with the biggest economic stability are focusing in customers relations management CRM but not all of them succeeded .there are challenges faces it ‚ if we use it not in the proper way . also in special cases implementing CRM will
Premium Customer relationship management Marketing Customer service
The Customer relationship management (CRM) is about the management of the clientele‚ their records and their relation and to use this data to further develop the customer relation policies and management decisions. Basically the CRM is the integration of people‚ technology and the business process in the quest to protect the existing clientele and provide the pragmatic opportunities to further enhance the circle of satisfied and loyal customers. The CRM is the catalyst that provides useful help
Premium Customer relationship management
profitable customer relationship with CRM Introduction CRM is the essential part of modern business management. CRM has received a lot of attention and come to occupy a central place as a vital strategy in organization. The ultimate purpose of CRM in any organization is to increase profit. In case of CRM this achieved mainly by providing better services to the customer than the competitors. Traditionally‚ customer service centers have always been regarded as cost centers. In the 80s‚ customer care was
Premium Customer relationship management
• The impact of progressive technology advance and globalization to the firm’/industry’s market share in the United States and global market. Data‚ efficiency‚ and customer service—these are Amazon.com’s competitive differentiators. As progressive technology advance‚ it enhances Amazon market and allows Amazon to be lauded for its recommendations engine‚ and subsequently‚ contextual purchasing capabilities‚ and of course the shopping experiences. All these factors are crucial to keep their customers
Premium Online shopping Retailing
Customer Relationship Management Relationship Marketing • All marketing activities directed towards establishing‚ developing and maintaining successful relationships. Customer Relationship Management • Comprehensive strategy and process of acquiring‚ retaining and partnering with selective customers to create superior value for the company and the customer. Importance of CRM • • • • Growing de-intermediation process Growth of the services economy Emergence of TQM/ JIT/ MRP/ ERP Advent of digital
Premium Customer relationship management Marketing
TO STUDY THE IMPACT OF SOCIAL MEDIA ON CONSUMER BUYING BEHAVIOUR IN MUMBAI TO STUDY THE IMPACT OF SOCIAL MEDIA ON CONSUMER BUYING BEHAVIOUR IN MUMBAI GRIZZEL RODRIGUES ST. ANDREWS COLLEGE S.Y.B.M.S ‘A’ ROLL NO: 3242 THE IMPACT OF SOCIAL MEDIA ON CONSUMER BUYING BEHAVIOUR – A STUDY IN THE MUMBAI INTRODUCTION: Social media is a social instrument which is used as a tool where people communicate with each other. According to Evans‚ social media in not only about people reading and disseminating
Premium Social media Marketing Internet