QUALITY OF HOSPITALITY SERVICE A CHALLENGE Delivering quality service will be one of the major challenges facing hospitality managers in the opening years of the next millennium. It will be an essential condition for success in the emerging‚ keenly competitive‚ global hospitality markets. While the future importance of delivering quality hospitality service is easy to discern and to agree on‚ doing so presents some difficult and intriguing management issues. Since the delivery of hospitality service
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IMPACT OF MAINTAINING QUALITY IN CONSTRUCTION INDUSTRY What is Quality? The term quality means different things to different people. Some take it as the degree of excellence of a product while some take it to be the ability of a product to satisfy a need. According to the International Organization for Standardization‚ quality means “the degree to which a set of inherent characteristics fulfils the requirement.” So what is the importance of quality in the construction industry? Every construction
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ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS COMPARING THE IMPACT OF FINANCIAL AND NON-FINANCIAL REWARDS TOWARDS ORGANIZATIONAL MOTIVATION AUGUST 2011 VOL 3‚ NO 4 Rosliza Md Zani1‚ Nazahah Abd Rahim1‚ Sutina Junos1‚ Shuhaimi Samanol2‚ Sarah Sabir Ahmad1‚ Farah Merican Isahak Merican1‚ Shakirah Mohd Saad1‚ Intan Nazrenee Ahmad1 1 Faculty of Business Management‚ Universiti Teknologi MARA Kedah‚ P.O. Box 187‚ Sg. Petani‚ Kedah‚ Malaysia 2 Faculty
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A Claim for Streaming When speaking economically‚ the digital music sector of the international music industry is undoubtably the most important sector in the industry. Within the last decade‚ music has seen cardinal changes in the way both major and independent labels distribute their products. An industry that once relied on Payola ’s and mass distribution of physical records and CD ’s now relies heavily on the power of the internet. The first instance of mass distribution of music through
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motivating employees through job characteristics model: job characteristics model Definition A theoretical concept concerning how the fundamental features of an employee’s assigned tasks affect mental states and yield different workplace outcomes. The job characteristics model applicable to a business identifies the job characteristics of skill variety‚ autonomy‚ task significance‚ task identity and feedback‚ and the outcomes of high job performance‚ high job satisfaction‚ high intrinsic motivation
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Greed and Incentives. Is there a difference? Eric Simmons Arkansas State University Beebe Abstract This paper explores greed and incentives in an economical perspective. Greed is a driving factor in a free market economy‚ and helps to further the process of innovation and free trade. Incentives are the driving factor behind greed. They are what motivate people to produce goods and services to other people in order to make a profit for their own self-interest. In order to help make clear the difference
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THE IMPACT OF TRAINING AND DEVELOPMENT ON THE EMPLOYEES OF THE INSURANCE SECTOR IN JORDAN THE PURPOSE OF THE STUDY: To examine the procedures of training and development in the insurance sector and its effect on the quality of service and the degree of commitment from the employees to their organizations as it is a very essential subject since Training and Development is the framework for helping employees to develop their personal and organizational skills‚ knowledge‚ and abilities. The focus
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psychological rewards to enhance job satisfaction‚ such as the opportunity to use one’s ability‚ a sense of achievement‚ receiving appreciation and positive recognition or being treated in a considerate manner (Mullins‚ 2002:P490). Such methods ensure employees are constantly motivated while being engaged in activities that are enjoyable and rewarding. The function of manager is to complete a task on time. The task or project may be very simple or vastly complex and technically challenging. Where‚ a
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all that apply (from the options provided below‚ A-D) It has been suggested that “financial rewards do not guarantee more productivity‚ but paying attention to employees’ motivational needs does” and that “managers need to pay less attention to financial incentives and more to the actual motivation needs of their employees” (Sunday Business Post 2012). This is further supported by the results of the 2011 Mercer’s What’s Working survey where “being treated with respect‚ a work-life balance
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we love. So sit back‚ dig in‚ and enjoy” it’s expected that their food quality leaves the complete satisfaction with guests and patrons. Simply because customer satisfaction is achieved the question still remains: what about Spuntino Caterings’ employees? Are they filled with complete satisfaction? The answer is yes. Carlo Donadoni brings years of authentic Italian culinary expertise to Spuntino Catering as Spuntino’s executive chef. Donadoni’s talent
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