INTRODUCTION 1. Training and Development Employee training is distinct from management development. Training is a short-term process utilizing a systematic and organized procedure by which non-managerial personnel learn technical knowledge and skills for a definite purpose. It refers to instructions in technical and mechanical operations like operation of a machine. It is designed primarily of non-managers. It is for a short duration and for a specific job-related purpose. On the other hand‚ development
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Absenteeism has also been inevitable. Both turnover rate and absenteeism affects the profitability and the overall performance of a BPO company. Most likely‚ absenteeism will cause struggle to the Human Resource Department in looking for another employee who can temporarily fill-in the duty hours of the absentee. With such a background‚ the researchers decided to come up with this study to evaluate and identify the reasons why absenteeism is high among BPO employees. Theoretical Background
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This paper expounds on Transformational Leadership based on the concepts developed in class ML 510 (August – September 2009). Other than the class concepts‚ the works of Northouse‚ 2003; Yukl‚ 1989; Collins‚ 2001; Tichy & Ulrich‚ 1984; Bass & Steidlmeir‚ 1998‚ informed the theoretical frameworks for the paper. Theories and concepts informed the basis of whether such leadership factors do or not exist in the Kenyan situation. Not withstanding‚ it is notable that leadership of NIST is undergoing a
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Attitudes and Job Satisfaction © HJ Lin in‐class Material All rights reserved. 3‐0 Attitudes Attitude: “a learned predisposition to respond in a consistently favorable or unfavorable manner with respect to a given object” gi Attitude object: physical objects‚ issues‚ ideas‚ events‚ people‚ places © HJ Lin in‐class Material All rights reserved. 3‐1 Attitudes Evaluative statements or judgments concerning objects‚ people‚ or events. Three components of an attitude:
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you highlighted that the “putting people first” methodology is a result of Gary Bouch’s transformational leadership style. Transformational leaders such as Bouch‚ are the vehicles in organizations that secures a competitive advantage by motivating‚ empowering and inspiring the employees to attain organizational objectives (“Strategic Direction”‚ 2015). The components associated with this style of leadership start with‚ the innate ability and gift of idealized influence to be a role model‚ as they
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Measuring job satisfaction: The definition of job satisfaction is a positive feeling about a job resulting from an evaluation of its characteristics. A job is more than just shuffling papers‚ writing programming code‚ waiting on customers. Job requires interacting with co-workers and bosses‚ following organizations rules and policies‚ meeting performance standards‚ and the like. The two approaches to this study are popular. The single global rating is a response to one question‚ such as “all
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yet to create supportive and equality based environments the transformational leadership and management module proves more applicable to the environment of nursing. According to Hurley and Hutchinson “there is an equally pressing need for nurses to be more capable of leading themselves‚ other professional staff and in leading on the care delivery” (Hurley and
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pportunity for Advancement Employees are more satisfied with their current job if they see a path available to move up the ranks in the company and be given more responsibility and along with it higher compensation. Many companies encourage employees to acquire more advanced skills that will lead to the chance of promotion. Companies often pay the cost of tuition for employees taking university courses‚ for example. During an employee’s annual performance review‚ a supervisor should map out a path
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THE INFLUENCE OF MANAGERIAL LEADERSHIP STYLE ON EMPLOYEE JOB SATISFACTION IN JORDANIAN RESORT HOTELS Mukhles Al-Ababneh Co-Author: Andrew Lockwood ABSTRACT This paper sets out to explore the link between the style of leadership adopted by managers and the job satisfaction of their subordinates. Data were collected from 220 respondents (110 line employees and 110 managers). The findings indicated significant differences in job satisfaction based on the employees’ demographic characteristics. It was
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Job Satisfaction Abstract The issue of Job Satisfaction‚ Motivation in the workplace and the role of Job Characteristics have been the cause of intensive research for many years now and have given rise to many theories‚ formed on the basis of extended research by psychologists‚ social scientists and HRD managers. The concept of job satisfaction‚ though of considerably recent origin‚ is closely linked to motivation in the workplace and is a causal factor in improved performance in the workplace
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