job satisfaction

However, inspite of these things, turnover and absenteeism are still very rampant in this industry. Employees would seldom last long in a certain BPO company for some reasons. Absenteeism has also been inevitable. Both turnover rate and absenteeism affects the profitability and the overall performance of a BPO company. Most likely, absenteeism will cause struggle to the Human Resource Department in looking for another employee who can temporarily fill-in the duty hours of the absentee. With such a background, the researchers decided to come up with this study to evaluate and identify the reasons why absenteeism is high among BPO employees.
Theoretical Background This study is mainly focused on theories and concepts regarding absenteeism among employees. According to the book written by S. Philbeam and M. Corbridge, “Absence from work cannot be eliminated, nor would this be a desirable aim, but employee absence can be proactively managed in the context of the needs of the organization and the needs of the individual employees.” With that statement alone of these two authors, it is understood that, indeed, it is beneficial enough to know more about absenteeism and how it affects the organization and what are the factors that causes it. Regardless of the type of industry or company, absenteeism is indeed inevitable. This happens even in the most prestigious and expanding companies. Absenteeism is the habitual non-presence of an employee at his or her job. Possible causes of absenteeism include job dissatisfaction, ongoing personal issues and chronic medical problems. Regardless of the cause, a worker with a pattern of being absent may put his reputation and his employed status at risk. (www.investopedia.com). From the business standpoint of Wayne Cascio in his book Managing Human Resource: Productivity, Quality of Work Life, Profits, “Absenteeism is any failure of an employee to report for or to remain at work as scheduled, regardless of reason.” Which

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