of Telecommunications Companies Case study: The OTE Group Madelaine Pepenel ”Constantin Brâncoveanu University”of Piteşti‚ madelaine_pepenel@yahoo.com Ioana-Iulica Voicu ”Constantin Brâncoveanu University” of Piteşti‚ ii_voicucb@yahoo.com Abstract: Transnational corporations today are proving to be an important driver of the world economy. In turn‚ companies that offer mobile communications services have become important means to build bridges between people and between companies‚ regardless
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A Project Report On “Study of Customer Satisfaction for TATA Commercial Vehicles” Undertaken at Shree Ambica Auto Sales & Service (Authorised dealer of TATA Motors) COMMERCIAL VEHICLES INDUSTRY PROFILE The following are the main players in the Production of Commercial Vehicles in India: • Ashok Leyland Ltd. • Hindustan Motors Ltd. • Telco • Force Motors Ltd. (Previously known as Bajaj Tempo Ltd) • Eicher Motors Ltd. • Mahindra & Mahindra Ltd. • Swaraj Mazda Ltd. • Tata Motors SHREE
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Table of contents 1. Introduction 2. Products of company 3. Porter’s five forces model 4. SWOT analysis 5. PEST 6. EFE Matrix 7. IFE Matrix 8. CPM 9. SWOT or Tows Matrix 10. BCG Matrix 11. Space Matrix 12. IE Matrix 13. Grand Matrix 14. QSPM Matrix 15. Conclusion 16. Recommendation 17. Reference Chapter 1.Introduction Introduction of Company: History: From the of beginning Posts & Telegraph Department in 1947 and establishment of Pakistan Telephone &
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“CUSTOMER SATISFACTION” - An Experience with Ltd. 1|Page Internship Report on “Customer Satisfaction of Grameen Phone LTD” Submitted to Anahita Ahmed BRAC Business School BRAC University Submitted By Marzana Moslem Mouli ID - 07304087 Dept. –BBS Submission Date 22nd December‚ 2011 2|Page Chapter- 1 Introductory PART 3|Page Transmittal Message December 22‚ 2011 Anahita Ahmed BRAC Business School BRAC University 66 Mohakhali‚Dhaka Subject: Submission
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Customer Relationship Management (CRM) Learning Objectives Define CRM; Understand the importance of CRM; Explain the determinants of CRM and the key stages in its development; Discuss the main functions and various models of CRM; Explain the role of salespeople as relationship developers Discuss the management of customer relationships. Customer Relationship Management (CRM) What is Customer Relationship Management (CRM)? CRM is “the development and maintenance of mutually beneficial
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2012 THE DRIVERS OF CUSTOMERS’ SATISFACTION OF AIRTEL BANGLADESH LIMITED M. S. Hossain1*‚ M. A. Hossain2 and M. J. A. Siddikee3 M. S. Hossain‚ M. A. Hossain and M. J. A. Siddikee (2012). The Drivers of Customers’ Satisfaction of Airtel Bangladesh Limited. Bangladesh Res. Pub. J. 7(4): 437-445. Retrieve from http://www.bdresearchpublications.com/admin/journal/upload/09366/09366.pdf Abstract The study attempts to identify the most important drivers of customers’ satisfaction of Airtel in Bangladesh
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Why customer satisfaction is the key for Nestle becoming the number one food company in the world? Table of Contents Summary………………………………………………………………………. 3 Justification……………………………………………………………………. 4 1.00 History of Nestle………………………………………………………... 5 2.00 Definition of customer satisfaction……………………………………. 6 3.00 Food quality……………………………………………………………. 7 4.00 Safety and reliability…………………………………………………... 8 5.00 Health‚ wellness and nutrition………………………………………... 8 5
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small sales department noticed one of his sales representatives Henry Hunter’s sales performance have gone down drastically in the past six months .The following symptoms were noticed had below mentioned problems: * Hunter’s performance in sales had declined in the past six months * Other sales representatives were overachieving their targets. * Niland decides to review and boost Hunter’s performance. Approaches for increasing Hunter’ Performance. * Job satisfaction
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THE BARILLA SpA CASE [pic][pic] QUESTION 1: Observe Exhibit 12. What are the underlying causes and drivers that make order patterns to look this way? Provide a discussion on these causes/drives to show how they are causing the resulting demand pattern. Examples of items to consider include transportation discounts‚ promotional activity‚ product proliferation. The BARILLA case is an illustrative example where we can understand the effects of a phenomenon
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Activity 2: Case Study: Your task is to: Define the sales team goals for the next 12 months. Ensure that they are SMART. Define the KPI’s and standards for each goal. Define the timeframe for each goal. Select 1 goal and create an action plan which clearly documents how you will achieve this goal. Detail the methods/processes that you will engage in‚ the resources that you need and risks or constraints. The business’ strategic plan for the next twelve months is to; Increase turnover by 30%
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