Total Quality Management Notes UNIT I INTRODUCTION 9 Introduction - Need for quality - Evolution of quality - Definition of quality - Dimensions of manufacturing and service quality - Basic concepts of TQM - Definition of TQM – TQM Framework - Contributions of Deming‚ Juran and Crosby – Barriers to TQM. Introduction The definition of quality depends on the role of the people defining it. Most consumers have a difficult time defining quality‚ but they know it when they see it. For example‚ although
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Taylor III‚ 2010‚ chapter 2). The concept of Total Quality Management (TQM) is based on a number of ideas‚ expressed by (Omachuno & Ross‚ 2004‚ p.5). “ It means thinking about quality in terms of all functions of the enterprise‚ a start-to-finish process that integrates interrelated functions at all levels. It is a systems approach that considers every interaction between the various elements of the organization. The keyword to TQM is continuous improvement. Following an international conference
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But as Riordan’s internal functions are analyzed it is found that the company needs to change and upgrade many functions and policies to comply with the principles of TQM. One of the reasons Riordan is not being 100% in compliance with TQM is that it is a fairly new and small organization compared to GE or Motorola and needs to grow stronger overtime. There are a few functions that need immediate attention for the company to become more efficient and
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......................................................................... Page 7 of 40 2.2.1 Total quality management system (TQM)..................................................................... Page 7 of 40 2.2.1.1 How it can improve the effectiveness of quality of marketing activities................... Page 8 of 40 2.2.1.2 Potential challenges of implementing TQM............................................................... Page 8 of 40 2.2.2 Continuous quality improvement (CQ1)........
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contribution of a wide range of business and quality management techniques to organizational effectiveness. (b) Apply modern business and quality management principles to solve problems and streamline organizational processes. (c) Plan‚ develop‚ implement and evaluate business and quality management strategies in all sector of the economy. (d) Apply knowledge of global best practice trends in business and quality management. CONTENT INTRODUCTION II CONTENTS V UNIT ONE 1 INTRODUCTION TO QUALITY MANAGEMENT
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- Stephen Covey * Be Proactive in Taking Responsibility for the Capture * Initiate Actions to Mobilize Resources in Response to Perceived Needs for the Capture * Develop Ideas and Plans and Implement Them * Seek Creative Solutions * Be a Problem-Solver and Problem Mitigator * Maintain a Positive‚ Can-Do Attitude * Exercise the Power of Personal Choice to Respond to Events and Circumstances * Be “Response-Able” * Habit
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and become part of everything the organization does. This Document will be discussing the theories of two of the progenitors of TQM. Dr. W. Edwards Deming and Philip B. Crosby Dr. W. Edwards Deming W Edwards Deming was an American statistician who was credited with the rise of Japan as a manufacturing nation‚ and with the invention of Total Quality Management (TQM). In 1960 he was awarded a medal by the Japanese Emperor for his services to that country’s industry. Deming returned to the US and
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development of need based personnel policy/HR policy as a prerequisite for optimum use of human resources. Integration of HRM policy with business goals or objectives. Developing supportive work culture in order to encourage creativity‚ team work‚ TQM as well as innovation and a sense of belonging. Creation of flexible environment because in flexible environment employees can easily adapt to changing competitive environment. Creation of flexible working hours/ function. Integration of
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Prepare and agree implementation plans which translate strategic targets into practical efficient and effective actions 18 CRITICAL PATH ANALYSIS (Implement computer system) 18 VII. Manage the work activities to prevent ineffective and inefficient deviations from the operational plan through effective monitoring and control. 26 VIII. Implement appropriate systems to achieve the objectives and goals of the plan in the most effective and efficient way especially taking time and budget into consideration
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Assignment Code: Assignment 1 (BBAHR101/05/13) Assignment Due Date: 27 03 2013 Exam Date: 03 06 2013 Please note that this Assignment 1 (27 03 2013) is directly linked to the exam being written on 03 06 2013 and should only be completed and submitted if you are writing your exam on this date. Total: 100 marks SECTION A (50 MARKS) Question 1 (10 marks) Define the traditional roles that Human Resource Management plays in an organisation and describe how changes in
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