THE IMPORTANCE OF ACTIVE LISTENING AND THE COMMUNICATION OF EMPATHY IN THE COUNSELLING RELATIONSHIP – (Assignment 2) There are many and varied skills used in a counselling environment and whilst all have equal relevance‚ I would like to focus on two skills which I feel are particularly important in the development of the counselling relationship. Active listening and the communication of empathy towards a client are individual skills which along with others help to form a basis for development
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Lecture 4 Ethics at Organizational Level Objectives 1 Identify the factors affecting an organization’s moral climate and provide examples of these factors at work. 2 Describe and explain actions or strategies that management may take to improve an organization’s ethical climate. Bibliography Carroll‚ Archie B. and Buchholtz‚ Ann K ( ).Business and Society. Ethics and Stakeholder Management Thomson. South-Western. Chapter 1.pp 3-28. Ferrell‚ O.C.‚ Fraedrich‚ John Paul and Ferrell
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in regard to its change processes & how it is has managed organisational change to gain a greater understanding of this concept. THE NEED FOR CHANGE Both internal & external forces saw Pilkington see the need to implement change within their organisation to ensure continued success. External; -Globalisation saw increased foreign competition eg. Through the removal of trade barriers (GATT)‚ of which saw prices become more competitive. Internal; -A strong overtime culture saw the employees unproductive
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consumers‚ providing convenience items in addition to service (Azimont & Araujo‚ 2009). In attending to these changing needs a range of marketing tools known as the marketing mix must be utilised appropriately to guide businesses into a profitable organisation. These elements are often referred to as the four P’s; product‚ price‚ promotion and place and all work together to satisfy customer needs (Solomon‚ Hughes‚ Chitty‚ Fripp‚ Marshall & Stuart‚ 2011). In regards to petrol stations the product
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Religious Studies Research the work on a religious organisation- Who are they? Mission aviation fellowship‚ they are a Christian organisation operating more than 130 aircrafts in around 25 countries in the developing world. They fly across hostile environments and reach the world’s most isolated people. Which religion? Christianity. Some of the things they do? They share the love of God to unfortunate people. They seek to promote the growth of church! They support the work of many visiting
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Culture within an organisation holds the key towards its success. The culture within an organisation determines its working and gives a view point towards its future prospects whether the company is heading towards its goal or not. Organisational culture can be diagnosed effectively and understanding the schema of culture types in the organisation would explain many otherwise unexplained organisational members behavioural patterns. In simple words culture within an organisation can be defined as
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A list of local organisations‚ services or people which can help to provide experiences for children in your local area. The benefits for children of finding out about the local community Three examples of ways that the organisations‚ services or the people you have listed can help to broaden children’s experiences. Children will learn to swim‚ and play in water. This will help children to develop their physical development Children swim classes Pool Arnold Leisure Centre for Children Children will
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M2 Assess the importance of employability and personal skills in the recruitment and retention of staff in a selected organisation In this assignment I will asses and explain the importance of employability and personal skills in the recruitment and the retention of stalk in my selected organisation which is ‘Travel Lodge’ located in Ilford. It is very important that the organisation considers both employability and personal skills when employing as human resources and their performance is a very
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These include other managers‚ support workers and care assistants‚ service useers‚ famillies‚ other proffessionals and colleagues in other departments of the organisation. The most used methods of communication which I use are written and verbal communication. As each individual or group I communicate with have different methods of communication I have to use differnt skills when communicating. For intance when communicating with service users I have to simplify my language‚ using words and phrases
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Communication is when two or more people exchange information. Good communication skills is essential in a work setting because it’s vital for the development of positive relationships with people using the services provided‚ and also for their families and friends‚ so that they can understand and meet their needs. Communication is also crucial to develop positive relationships with work colleagues and other professionals‚ as well as to share information with those using the services‚ by providing
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