Customer Relationship Management in Banking with a case on HSBC A Project Report presented to Dr. Shweta Dixit Faculty Member Narsee Monjee Institute of Management Studies Mumbai on March 21‚ 2007 in Partial fulfillment of the academic requirements for the Part Time MBA Programme by Mr. Kapil Bhatia (03) Preface The service industry has always been of vital component of all economies. It has become more so these days. From
Premium Customer relationship management Bank Customer service
Banking ethics are the moral or ethical principles that certain banks choose to abide by. There is not a universal code of ethical conduct‚ but the banks that vaunt their ethical credentials evaluate the ethical standing of potential investors and partners. Also‚ these banks choose the companies that they in turn invest in with their ethical policy in mind. The number of ethical questions that the banking industry faces are many and multifaceted. Full service relationships with customers are
Premium Sales Bank Ethics
IN TOURISM Ms. Neena Gupta V. Research Scholar‚ Dept. of English ‚ Univ. Of Jammu‚ Jammu-180006 Email: neenaguptavij@gmail.com Phone: 9796491314 Introduction Tourism is one of the most remarkable success stories of modern times. The industry‚ which only began on a massive scale in the 1960’s‚ has grown rapidly and steadily for the past 30 years in terms of the income it generates and the number of people who travel abroad. Tourism is the largest service - sector in India. Tourism contributes
Premium Communication Nonverbal communication Tourism
CHAPTER I INTRODUCTION PART A- BANKING INDUSTRY Indian Banking has come from a long way from being a sleepy business organization to a highly proactive and dynamic entity. This transformation has been brought by the liberalization and economic reforms that allowed Banks to explore new business opportunities. Banking in India has evolved through five distinct phases. Each phase could be separated from the other by a landmark development in the sphere of Banking Sector. Phase I –Pre-independence
Premium Bank
Database management systems A database management system (DBMS) consists of software that operates databases‚ providing storage‚ access‚ security‚ backup and other facilities. Database management systems can be categorized according to the database model that they support‚ such as relational or XML‚ the type(s) of computer they support‚ such as a server cluster or a mobile phone‚ the query language(s) that access the database‚ such as SQL or XQuery‚ performance trade-offs‚ such as maximum scale
Premium Database management system SQL Database
CHAPTER ONE 1.1 INTRODUCTION The financial services industry has undergone substantial changes from regulatory‚ technological‚ cultural and economical forces‚ among others. One of the most serious results of these changes is the need for financial service companies to be marketing-oriented. Marketing oriented companies places emphasis on their clients and customers’ needs and wants‚ and determines how these needs and wants can be beneficially served. A necessary component of marketing orientation
Premium Marketing Bank
Internet Banking Banks are the most safest & popular place of investment among people. More than 65-70% people invest in banks for their interest.More over there is a least risk possibility to invest in various schemes of banks. For this kind of popularity banks have also introduced different kinds of schemes‚ facilities‚ technologies by which they can help & and provide an easy system so that they can rely on banks more. One of the most popular technology that have been widely used for banking is the
Premium Password Deposit account User
Merchant bank is a bank or a financial institution which is more focusing on providing financial services and advice to corporations and wealthy individuals‚ so we can say that a Merchant bank is that which providing Private equity activities of banking. There are two types of banks which provides these private equity services and they are Merchant banks and Investment Banks and the main difference between these banks is merchant bank invest its own capital in a client company whereas an investment
Premium Bank Financial services
PARADOX – EVIDENCE FROM THE UK RETAIL BANKING INDUSTRY ABSTRACT This article addresses causes of the so-called ’Information Technology Productivity Paradox ’ in the context of UK retail banks. It investigates why massive investments by retail banks in information technology are not being translated into significant productivity gains‚ given that successful implementation of new technology is particularly important in increasingly competitive banking environments. Total Word Count
Premium Bank Project management
Oracle Table Triggers Version 11.1 General Data Dictionary Views Related To DDL Triggers trigger$ dba_triggers all_triggers user_triggers System Privileges Related To Table Triggers create trigger create any trigger administer database trigger alter any trigger drop any trigger Table Trigger Firing Options -- before constraints are applied BEFORE INSERT BEFORE UPDATE BEFORE DELETE -- after constraints are applied AFTER INSERT AFTER UPDATE AFTER DELETE Transaction
Premium SQL