IE 421 INDUSTRIAL QUALITY CONTROL ACKNOWLEDGEMENT The sincerity and abyss gratitude is greatly expressed to all the people who in different ways have reinforced and contributed to the course of carrying out this project. We would like to extend our appreciation to all of them for their indispensable help and support. A heartfelt gratitude to Engr. Christel B. Nuñez‚ our instructor in Industrial Quality Control for her unreserved help and unwavering guidance throughout the completion
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Name: QUALITY MANAGEMENT MID TERM EXAM Question You are a project management consultant assigned to a small manufacturing firm that has been experiencing a myriad of problems. After conducting interviews and fact-finding with key managers‚ you have observed the following: •Company revenues and profits have fallen dramatically over the previous 12 months‚ along with a drop in market share •Customer complaints have reached an all time high •Employee morale is at an all time low •The
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3c.Examining the methods of consultation employed in one quality scheme to encourage participation by under-represented groups To understand deeply about the customer’s demand is very important with a business because it will directly affect to business’s profit. Applying Six-sigma scheme‚ not only help company eliminate wastes‚ increase the productivity but also support company to know more about customer. The principle Six-sigma Voice of customer (VoC) should be used to “describe the stated
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CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF FRONT OFFICE STAFF AT THE HOTEL A MASTER S PROJECT BY ALIN SRIYAM Presented in Partial Fulfillment of the Requirements for the Master of Arts Degree in Business English for International Communication at Srinakharinwirot University May 2010 CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF FRONT OFFICE STAFF AT THE HOTEL A MASTER S PROJECT BY ALIN SRIYAM Presented in Partial Fulfillment of the Requirements for the Master of Arts Degree
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------------------------------------------------- Institute Of Business Management Total Quality Management ------------------------------------------------- Term Report Company: Opal Laboratories (pvt) Limited Submitted to: Mr. Moinuddin Khan Submitted by: Mohammad Tobeh (11931) Muffaddal Moosajee (7743) Muhammad Tariq Qazi (7193) Date of Submission: 20th December‚ 2012 Contact Information Mr. Tariq Ikram Mr. Arif Ikram CEO‚ Opal Laboratories COO‚ Opal Laboratories
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edu/leadership-management/strategy/ceo-view-tony-fernandes-of-airasia-2108 Ong‚ Y. (2014). Fernandes Quits F1‚ Joins Other Asian Tycoons With Troubled Racing‚ Soccer Club Histories. Retrieved from http://www.forbes.com/: http://www.forbes.com/profile/anthony-fernandes Papars. (n.d.). Air Travel. Retrieved from www.answers.yahoo.com: https://answers.yahoo.com/question/index?qid=20070608233854AAwM19u Speaker Ideas. (n.d.). Tony Fernandes. Retrieved from http://www.speakerideas.com: http://www.speakerideas.com/tony-fernandes Times Internet
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Quality of care has always been a driving force in the healthcare market. What determines quality of care is largely affected by one’s perspective. Hospitals and physicians view quality in terms of outcomes and standards of care. Patient’s view quality based on their experience and perception. As the healthcare market has become increasingly competitive‚ hospitals have become increasingly aware that it is no longer adequate to give care that meets standards and has good outcomes‚ but that care
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HBS Case: Sealed Air Corporation Background/Facts: Sealed Air Corporation is known for its technical accomplishment and market leadership in the protective packaging market. Sealed Air Corporation specifically prided itself on producing Air Cellular Products‚ AirCap. These products were cushioning‚ clear‚ laminated plastic sheet containing air bubbles of uniform size. The feature that differentiated AirCap cushioning from all other bubble products was its “barrier coating” which meant that each
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Purchasing & leasing the optimum type of air craft for the particular route or market conditions. • Focusing on cost effective purchasing. • Introducing the cargo service. • Training the employees for an efficient & effective customer care. • Reducing cost while improving service quality. The most crucial strategies that are taken from the above list that would be helpful for the next 5 years to British air ways. • Assurance of life
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SWOT : AIR ASIA Strengths 1. low cost operation 2. target mass customers 3. efficiency workforce 4. Staffs have multi skill to do their job. 5. single type fleet to service the customer‚ it easies to maintenance. 6. lowest fare more than others. 7. Sell the ticket direct to the customer. Weakness 1. Limited service to the customer. 2. charge every things except the ticket 3. A lot of competitor. 4. Brand positioning lower than other brand. 5
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