(1.03) SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS Filipa Fonseca1) Sofia Pinto1) Carlos Brito2) 1) Faculty of Economics and Management‚ Catholic University of Portugal‚ Portugal 2) Faculty of Economics‚ University of Porto‚ Portugal Abstract: The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters. The paper explores the relationship between service quality and customer satisfaction
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Philippine Normal University (Addiction of Minors to Online Games) Submitted by꞉ Elna J. Bachicha II-8 BSE-VE Submitted to꞉ Prof. Raymundo The computer is one of the greatest inventions in the 21st century‚ it has supported the education‚ has made communication faster‚ improved businesses and enhanced information gathering. This technology has great benefit to many people to specially
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07-09162-2 LETTER OF TRANSMITTAL 28th February‚ 2011 Department of bachelor of business administration American international university-Bangladesh Subject: Tem paper on “A new business plan” Dear mam‚ Here is the report on “A new business plan” That you assigned us to prepare. This report will provide you with information regarding our business that is on “spa” We have collected and studied the relevant information for preparing this report. we have enjoyed
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Long-term care includes nursing home facilities as well as home care agencies and assisted living facilities. Who uses long-term care services? Why do they use them? Mainly the elderly (considered age 65 or older) population uses long-term care services; however‚ there are those who are younger and mainly physically or mentally handicapped. However‚ those who use long-term care services are those who require additional assistance or recovery time. Examples of some situations in which an individual
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emeraldinsight.com/0960-4529.htm Customers’ expectations of service in Greek fitness centers Gender‚ age‚ type of sport center‚ and motivation differences Yanni Afthinos University of Athens‚ Athens‚ Greece Expectations of service in Greek fitness centers 245 Nicholas D. Theodorakis Aristotle University of Thessaloniki‚ Thessaloniki‚ Greece‚ and Pantelis Nassis University of Athens‚ Athens‚ Greece Abstract Purpose – Aims to identify the aspects of service delivery deemed most important
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In the book‚ Terms of Service‚ written by Jacob Silverman‚ published author and recognized literary critic‚ deals with the implications of privacy and a variety of different ideas that impact people globally. Silverman’s interpretation of terms of service insists that we‚ as people‚ are highly influenced and controlled by the owners of social media and search engines because we are influenced to not critically think for ourselves. The public may not be aware of and might not even care to acknowledge
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Case Brief- Starbucks: Delivering Customer Service Introduction Starbucks is a successful premium coffee retailer. Its target market sets as well-educated‚ white- color patrons between the ages of 25 and 44. There are three components of the brand‚ live coffee‚ service‚ and atmosphere. However‚ its brand image is losing while they focus on retail expansion. SWOT analysis [pic] Define the problem Starbucks loses its original image for target and customer satisfaction. Identify the alternatives
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Why customer service should be pro9mpt and professional? 1 – Explain‚ in approximately 200 words‚ the reasons why customer service should be prompt and professional. Include three effects on the customer if it is not and three effects on the support organisation if it is not. R: Customer service should be prompt and professional‚ to create relationship advertising focuses on getting customers and keeping them in the longer term using a combination of marketing‚ be capable of help to retain customers
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Application of SMS Technology for Customer Service Centre 1 Ariff Idris‚ 2Abd. Samad Hasan Basari‚ 3Nur Hanisah Zubir‚ 1‚2‚3 Faculty of Information and Communication Technology Universiti Teknikal Malaysia Melaka Locked Bag 1752‚ Pejabat Pos Durian Tunggal‚ 76109 Durian Tunggal Melaka‚ Malaysia 1 miariff@utem.edu.my‚ 2abdsamad@utem.edu.my‚ 3nurhanisah.zubir@gmail.com Abstract - SMS technology is designed originally as a communication tool between a service provider and its users. However
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Task 3 Establish at least five key goals for the creative and innovative idea. In the context of the education industry‚ it is important to ensure that innovative practices are geared towards the accomplishment of goals to foster learner achievement‚ meet market needs‚ fulfill employer expectations and comply with external regulations. When goals are not clearly defined before commencing with the development of an innovative practice‚ it is often unclear what improvements the new practice should
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