Internal customer essay The internal customer is not new‚ nor is it a purely public sector concept. The idea was first used almost forty years ago to describe different forms of administrative relationships within the private sector (Sayles‚ 1964). It stemmed from an understanding that in any organisation all staff are both the providers and receivers of services and‚ critically‚ if poor internal service exists‚ then the final service to the external customer will be diminished. The quality
Premium Customer service Communication Human resource management
in Strategic Management Chapter 3: The External Assessment Submitted by: Stephanie Rose Capule Melody Ferrer Divine Grace Jasa Claudine Martinez Wendy Pangilinan Mark Angelo Santiago Julma Tumibay Mktg 4-2 Submitted to: Mr. Jamilton Esguerra Chapter Objectives: After studying this chapter‚ you should be able to do the following: 1. Describe how to conduct an external strategic-management audit. 2. Discuss 10 major external forces that affect organizations: economic
Free Milk Dairy Strategic management
Producers Challenge of Internal Analysis • Identifying‚ developing‚ protecting‚ and deploying resources‚ capabilities‚ and core competencies Strategic Business Planning for Commercial Producers Resources • Inputs into a firm’s production process such as capital equipment‚ skill of individual employees‚ patents‚ finance‚ and talented managers – Tangible Resources – Assets that can be seen and quantified – Intangible Resources – Family commitment‚ networks‚ organizational culture‚ reputation
Premium Strategic management Management Human resource management
INTERNAL AUDIT 1 Internal audit ‘Internal audit’ is an appraisal activity established by management for the review of accounting and internal control systems as a service to the entity. It reviews‚ monitors and make recommendations for the improvement of systems. Other activities include: Examination of financial information Review of economy‚ efficiency and effectiveness (‘value-for-money’ audits) Review of compliance with external laws and regulations Review of internal policies Review
Premium Auditing Audit Internal audit
Internal communication is the epoxy that holds an organization alongside one another. Devoid of it‚ you’re just a collection of disconnected individuals each working individually at her own job. With it‚ you’re a unit with power far beyond the sum of your parts. So Internal Communication‚ in an enterprise perspective‚ is the dialogic course of action between employees and employer‚ and employees and employees. The research shows that a excellent internal communication can generate many positive
Premium Communication Public relations Employment
business decision making?”‚ one of the component elements included in the right answer definitely is analysing the external environment of the organization. As Dess commented (2008‚ p.37)‚ “Strategies are not and should not be developed in a vacuum. They must be responsive to the external business environment”. Especially in hospitality – a service-based industry‚ the term “external environment” is extremely important cause the products are intangible‚ which are dedicated according to the markets’
Premium Strategic management Management Decision making
Today technology saves time make communication easier and faster than traditional technology is good for individual or group because it provides away to store in information. In 1984 technology is portrayed negative as appose of today. In the book it’s used as an instrument of repression and surveillance. It’s mostly used through telescreens or where ever they go they are watched these two way display/cameras that is also used to state propaganda. Later in the novel technology is how they used to
Premium Science Technology Sociology
Running head: IMPLEMENTING PRICING STRATEGY Implementing Pricing Strategies Janaina Logan Strayer University Strategic Market Pricing – MKT 402 Professor Charla Session-Reed March 18‚ 2011 Abstract Implementing pricing strategy decisions requires properly addressing organizational issues related to how decisions are made and enforced as well as motivational issues that encourage managers to engage in more profitable behaviors. Pricing decisions are strategic and
Premium Pricing Marketing Cost
The relationship between Job Satisfaction and Organizational Commitment in organizations By Hanan Yosrey Mohamed Research Methodology Paper Submitted to the Management Department At the Faculty of Management Technology The German University in Cairo Student registration number: 25-2329 Group number: T-03 Date: Monday April 28th‚ 2014 Supervisor: Dr. Sherwat Elwan Name of TA: Monica Labib 1. Methodology Research gap A large part of the success in the industrial and managerial
Premium Management Employment Research
EXTERNAL ENVIRONMENTAL FACTORS There are 7 external environmental factors. They are political‚ economic‚ sociocultural‚ technology‚ customers‚ competitors and suppliers. Each of these factors have a great impact to an organization. They offer both opportunities and treats to organization. POLITICAL factors refer to the relationship between a business and a government. Every organization must spend a great time and money to meet with governmental regulation. ECONOMIC factors refer to the conditions
Premium Management Organizational structure Quality management