Benchmarking: A Quantitative and Qualitative Look at Southwest Airlines and British Airways In today ’s competitive marketplace‚ all firms are seeking ways to improve their overall performance. One such method of improvement‚ recently adopted by many firms‚ is benchmarking. Benchmarking is a technique used to evaluate internal business processes. "In this analysis‚ managers determine the firm ’s critical processes and outputs‚ baseline those processes‚ then compare the performance of each
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References: 1. Access Intelligence (2008)‚ “Industry poised for more stability says Unisys”‚ Regional Aviation News‚ Feb 18‚ 2008. Retrieved from Expanded Academic ASAP‚ 19 Sept. 2008. 2. Dodds‚ B. (2007)‚ “JetBlue Airways: Service quality as a competitive advantage”‚ Journal of Business Case Studies – Fourth quarter 2007‚ Vol.3 No. 4‚ pp. 33-43. 3. Flourish‚ T. and Dostaler‚ I. (2007)‚ “Strategic management as a key to educating the new aviation professional”‚ International
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British Airways plc‚ widely recognised as the largest airline of the United Kingdom‚ has very recently signed an agreement with the Spanish airline‚ Iberia‚ for the merger of the two organisations. The merger agreement‚ when complete‚ will result in the formation of the world’s sixth largest airline‚ in terms of revenues. In Europe the merged airline will rank third in the pecking order‚ behind Air France-KLM and Lufthansa. The new company‚ valued at USD 7.5 billion‚ will be known as the International
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chosen British Airways as my airline carrier. When evaluating the current situation it is often important to assess the history of the company‚ this can help understand whether there has been previous employee grievances is this a company with continuous change in culture and management styles or is this a company that has had the same ethos for hundreds of years and has no updated vision for employees leaving a lack of applicability in the modern environment. History of British Airways In the early
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Customer Relation @ Tiger Airways Indra Adhikari Bader Alfuntukh Abdulaziz Binzamil July 2014 0 Table of Content 1. Introduction ........................................................................................................ 2 2. Financial situation ............................................................................................... 2 3. Positioning of Tiger Airways ...................................................
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Running head: HUMAN RESOURCE STRATEGIES‚ POLICIES & PRACTICES 1 Human Resource Strategies‚ Policies & Practices HMP1 – Jet Blue Case Study HUMAN RESOURCE STRATEGIES‚ POLICIES & PRACTICES 2 Abstract Human Resource Management‚ was developed in the late 90’s‚ by R. Wayne Mondy and Judy Bandy Mondy. It was designed to help new students become familiar with human resource management‚ providing both realistic and practical scenarios
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Rathan Marilyn R. Kaplan‚ Ph.D. Strategic Management 6 March 2013 Comparative Analysis: JetBlue VS Southwest This case is a report that compares the financials of two well-known firms in the airline industry‚ JetBlue and Southwest. JetBlue Airways Corp was established in the year 1998 with a vision of being a leading cost efficient passenger airline with competitive‚ low rates. The company has been working toward a goal of growing sustainably while also maintaining efficient liquidity. The
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is amazing that this important part of HR is mostly ignored in HR in most organizations because those at the top do not know the value of HR planning. Organizations that do not plan for the future have less opportunities to survive the competition ahead. This article will discuss the importance of HR planning; the six steps of HR planning that is : Forecasting; inventory‚ audit‚ HR Resource Plan; Actioning of Plan; Monitoring and Control. Definition of HR Planning Quoting Mondy et (1996) they
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The human resource department of any airline is the backbone of the organization. The employees in this department are responsible for multiple tasks. These tasks can range anywhere from hiring and firing employees to developing a training system for all airline pilots to go through. Working in the aviation industry has shown me many ways in which having a human resource department is vital to an organization’s success. The human resource department knows everything there is to know about how
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British Airways PLC Flying an extensive route network of more than 300 different destinations in more than 70 countries‚ with nearly 250 aircrafts in service‚ British Airways is today the largest airline in the UK and the leader in terms of transatlantic flights globally. They are a group mainly based in Heathrow Airport‚ London Gatwick and Manchester‚ where they operate international & domestic scheduled air services for carriage of passengers‚ freight & mail. In addition‚ British Airways is part
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