Chapter 2 LITERATURE REVIEW Chapter – 2 Literature Review R esearch has indicated that service quality has been increasingly recognized as a critical factor in the success of any business (Parasuraman et al.‚ 1988) and the banking sector in this case is not exceptional. Service quality has been widely used to evaluate the performance of banking services (Cowling and Newman‚ 1995). The banks understand that customers will be loyal if they receive greater value than from competitors
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limiting the investments of the banks and amounts they could borrow. The banks‚ Wall Street traders and investors and mortgage lenders failed to look at what they bought and ignored risk management. When the going is good‚ they pocket more than their fair share. The banks borrowed more than several times of their value. Derivatives allowed the lender to repackage the loan and sell to investment banks‚ which in turn repackage and sell them to investors without considering if the customer ever pays the
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JOB SATISFACTION OF EMPLOYEES IN BANKING SECTOR A comparative analysis among six Banks Chapter 1: Introduction of the Study 1.1 Introduction: With the opening up of the economy of Bangladesh‚ a dramatic change has been observed both in manufacturing and in service sectors. This has brought higher employment opportunities
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hours. Also please read the note on the last page about reverse scoring of questions. Job Satisfaction (Brayfield & Rothe‚ 1951) There is a definition of job satisfaction in the textbook on p. 110. Please indicate your agreement with the following items: Responses are to scored on a 7-point scale from (1) strongly disagree to (7) strongly agree. 1. I feel fairly satisfied with my present job. _______ 2. Most days I am enthusiastic about my work. _______ 3. Each day of work
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The Health Fair Presentation project was one of my favorite assignments so far in my college career. I have never really been a fan of group projects because there is rarely an even work distribution; and being the student that I am‚ I usually end up doing the most work. However‚ this was not the case in my groups project. We all did a fairly even amount of work. Our group started out with four people‚ which is already a smaller group compared to some other‚ and one student dropped the course half
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Job Analysis and Job Description Job Analysis Mondy (2008) defines Job analysis (JA) as a systematic process of determining the skills‚ duties‚ and knowledge required for performing jobs in an organization. The most crucial element in job analysis is the identification of the key sources of information. Job analysis may include: Review of job responsibilities of the current employees Analysis of duties and tasks of the job Analysis of already available job descriptions Key Concepts: Determines knowledge
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A PROJECT REPORT ON “JOB SATISFACTION” Submitted by RUCHI KUCHERIA In Partial Fulfillment of the Requirements of MBA Program (HUMAN RESOURCE) Batch (2011-2013) DECLARATION I‚ the under signed RUCHI KUCHERIA hereby declare that the Project Work entitled “ JOB SATISFACTION FOR NEZONE INDUSTRIES LIMITED” undertaken during the Period For 6 weeks is
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Job design is a work arrangement or overcoming job dissatisfaction and employee alienation arising from repetitive and mechanistic tasks. Through job design organizations try to raise productivity levels by offering non-monetary rewards such as greater satisfaction from a sense of personal achievement in meeting the increased challenges and responsibility of one’s work. Job enlargement‚ job achievement‚ job rotation‚ and job simplification are the various techniques used in a job design exercises
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Job Satisfaction Abstract The issue of Job Satisfaction‚ Motivation in the workplace and the role of Job Characteristics have been the cause of intensive research for many years now and have given rise to many theories‚ formed on the basis of extended research by psychologists‚ social scientists and HRD managers. The concept of job satisfaction‚ though of considerably recent origin‚ is closely linked to motivation in the workplace and is a causal factor in improved performance in the workplace
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TOPIC : JOB SATISFACTION COURSE TITLE: ORGANISATIONAL BEHAVIOR TABLE OF CONTENTS A. INTRODUCTION…………………………………………………… B. RESEARCH ON JOB SATISFACTION…………………………… C. ISSUE RELATED TO JOB SATISFACTION…………………….. D. OBJECTIVE OF THE RESEARCH………………………………. E. METHODOLOGY OF THE RESEARCH………………………… F. FINDING OF THE RESEARCH…………………………………… G. DISCUSSION AND THEORY……………………………………… H. CONCLUSION AND RECOMMENDATIONS…………………... I. REFERENCE………………………………………………………… J. APPENDIX…………………………………………………………… Page 3
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