Effective Retail through Customer Service – The Impact of Sales Staff in Different Types of Retail Format Sandeepan Majhi Saurabh Chopra Somnath Guha Sarkar Post Graduate Program In Fashion Management Studies (2006-08) National Institute of Fashion Technology Bangalore Acknowledgement Success is 99% perspiration and 1% aspiration‚ has been proved that during our study of the project. The one percent aspiration of ours has been brought to life by the guidance and efforts of
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REG. NO :- IIMM/AP/1/2006/5150 NAME :- SUNIL KUMAR DHAKA SUBJECT:- PRINCIPLES & PRACTICE OF MANAGEMENT ANSWER:- 1(a) FUNCTIONS OF MANAGERS: All the managers have to perform certain functions in the organization to get the things done by the others. Functions of management are:- a) Planning b) Organising c) Staffing d) Leading e) Controlling f) Coordination (a) Planning: - Planning is an indispensable function of management. It determines the objectives
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Resource Management - Aptitude Test - Intelligence Test - Management Development - Role Playing - Job Rotation - Action Learning - Performance Appraisal - MBO - Succession Planning 4. Based on the interview you have attended in the class. Write down the details of the interview processes . What are the failures which you encountered from this
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Identify the purposes of different types of organisation It is necessary for an organisation that‚ before it devises its strategy‚ it must know where it is going and in what direction to move to pursue such aims. J Thompson (1990) describes the mission statement of a company as defining the primary purpose of the organisation‚ what business it is in and‚ whom the company is seeking to serve and satisfy. Therefore‚ the organisation activities should revolve around the mission statement. Many companies
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1. We have covered a lot of material over the past two months. The final examination will consist of 10 short answer questions and 2 case study questions. The 10 short answer questions are similar in structure to short answer questions provided in the quizzes. Ensure you thoroughly read the case study provided with your final before answering the two case study questions. The exam counts towards 30% of your final grade and one cannot pass the course without completing the proctored exam. The examination
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This is more of a subjective system of appraisal which depends on judgmental feedback of the supervisor. Generally a description is given about the employee in an adhoc manner. Straight ranking method In straight ranking system the supervisor is asked to rate his/her subordinates from best to worst based on a set criteria. This system is also subjective and based on judgment. Paired comparison method Using paired comparison system an employee is evaluated in comparison to other employees
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Satisfaction-Dissatisfaction Continum under the Traditional View and the Two-Factor Model Means of Motivation Experience suggests that some specialised teachniques to motivate can be used as follows: 1. Management by Objective (MBO) and goal setting: MBO is a process of collaborative goal-setting between a manager and a subordinate with the understanding that the degree of goal attainment by the subordinate will be a major factor in evaluating and rewarding the subordinate’s performance
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Chapter 7: * Early theories of motivation: Hierarchy of needs - Have to satisfy lower needs before you have higher needs. One at a time Lower order: [physiological -> safety -> social ->] higher order: [esteem -> self-actualization] Theory X/Y Theory X - the assumption that employees dislike work‚ are lazy‚ dislike responsibility‚ and must be coerced to perform Theory Y - the assumption that employees like work‚ are creative‚ seek responsibility‚ and can exercise self-direction
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The recommendations are based on theories which were used to evaluate managerial skills and leadership skills. After taking all aspects into consideration‚ it is recommended that Chuck as an managing director might apply concept of expectancy and MBO theories by using rewards or goal setting methods to motivate his subordinates. In addition‚ Chuck should improve his emotion intelligence‚ in particular on empathy and handling relationship aspects. Furthermore‚ in the case of building effective team
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What motivation theories can be found in each case study? • Goal-Setting Theory • Management by Objectives (MBO) Describe the theories found in each case study and cite specific examples. Goal-setting theory uses goals to assess job performance and encourages employees to try to achieve those goals. Two Men and a Truck used the goal-setting theory. Mrs. Sheets’ goal was to bring a personal touch to an industry known for its uniformity and stressed-out customers. Management by objectives is a
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