Journal of Small Business Management 2006 44(3)‚ pp. 407–425 Entrepreneurs Use a Balanced Scorecard to Translate Strategy into Performance Measures by Andra Gumbus and Robert N. Lussier Although 50 percent of Fortune 1000 companies currently use a balanced scorecard (BSC)‚ few small businesses are using a BSC. A review of the literature finds no BSC papers in leading small business/entrepreneurship journals. This article begins with a discussion of the BSC and why a small business should
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franchise asset has indefinite life‚ Krispy Kreme can expand its economic benefits. On its 2003 balance sheet‚ the company has reacquired franchise rights as asset that worth $48‚502; and as the company continues to reacquire franchise rights‚ the worth of its asset boosts up to $174‚537 the next year (Exhibit 1). In addition‚ because the rights have indefinite life‚ they do not have to be amortized. Net income becomes greater. One factor that suggests that Krispy Kreme’s franchise rights have indefinite
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Krispy Kreme DoughnutsQuestion 1: Analysts are predicting that Krispy Kreme will be able to perform highly effectively andcontinue to grow rapidly in the coming two years. Do you agree with their analysis? If so‚ why? If not‚why not? Key factors underlying growth: 1.Brand based on high quality product‚ highly differentiated products‚ high-volume production2.Fragmented (regional) competition with less brand recognition3.Strong opportunities to extend network of stores geographically.4.Great steps
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departments The balanced scorecard measure more than just the financial performance of the company Critical factors that meeting the goals: 1. Customer satisfaction: market share and repeat business 2. Operational efficiency: the number of produced per hour and the number of warranty claims received. 3. Employee excellence: employee training hours‚ employee satisfaction surveys 4. Financial Profitability: revenue growth rate and earnings per share. The balanced scorecard provide holistic approach
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Krispy Kreme Doughnuts Teaching Note Background Krispy Kreme (KKD) has achieved spectacular growth in the last few years using an area developer model to expand geographically. This case examines the factors that have driven its growth and their sustainability in the coming two years. Students are provided with forecasts made by financial analysts at CIBC. They are then asked to identify and evaluate the assumptions underlying these earnings forecasts. Since the CIBC report does not provide
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Overview This study discusses the four "Perspectives" specified in Kaplan’s and Norton’s Balanced Scorecard framework‚ focusing on their implementation at GTE4). Subsequently the efficiency of Garret Walker’s and Randall MacDonald’s internal communication strategy is evaluated and in the final chapter a summarizing conclusion is provided. Introduction In 1996‚ J. Randall MacDonald‚ Executive Vice President of Human Resources at the GTE Corporation was facing the challenge to create an HR strategy
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Balance scorecard Definition Balance scorecard also known as BSC. BSC was developed by Robert Kaplan and Norton in the early 1990s. Balance scorecard comes from two words namely balance and scorecards. Balance mean a balance between financial and non-financial performance‚ short-term performance and long-term performance‚ the performance of which is internal and external. When the scorecard also mean that the card is used to measure one’s performance score. At first scorecard used to measure performance
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Nanchang‚ P. R. China‚ May 22-24‚ 2009‚ pp. 206-209 Study on Balanced Scorecard of Commercial Bank in Performance Management System Yansheng Zhang1‚ Longyi Li2 1‚2 South China University of Technology‚ Guangzhou‚ China 1 Zhang.ys01@mail.scut.edu.cn 2 lyli@scut.edu.cn Abstract—Performance management of commercial banks is an important aspect of banking business management. this paper makes study about how to use the Balanced Scorecard as a tool‚ which is applied to commercial banks performance
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Company Background Krispy Kreme Doughnuts‚ Inc. is the parent company of the Kripsy Kreme Doughnuts chain stores. It was established in 1937 and the company is based in Winston-Salem‚ North Carolina‚ United States. The founder of the company‚ Vernon Carver Rudolph began his career with a small retailer business. He started his business by renting spaces for only manufacturing purposes and then sends the donuts to groceries to be sold. He then bought the doughnut shop in Paducah‚ Kentucky‚ from
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7-1 in Ch. 7 of Strategic Management Develop the strategic objectives for your business in the format of a balanced scorecard. The strategic objectives are measures of attaining your vision and mission. As you develop them consider the vision‚ mission‚ and values for your business and the outcomes of your SWOTT analysis. Consider the following four quadrants of the balanced scorecard when developing your strategic objectives: • Shareholder Value or Financial Perspective‚ includes strategic
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