Journal of Business Research Satisfaction with service recovery: Perceived justice and emotional responses Ana Belén del Río-Lanza a‚⁎‚ Rodolfo Vázquez-Casielles a‚ Ana Ma Díaz-Martín b a Universidad de Oviedo‚ Spain b Universidad Autónoma de Madrid‚ Spain a r t i c l e i n f o Article history: Received 1 November 2006 Received in revised form 1 April 2008 Accepted 1 September 2008 Keywords: Service failure Service recovery Perceived justice
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CICLO DE VIDA DE UN PRODUCTO El ciclo de vida del producto es la evolución de las ventas de un artículo durante el tiempo que permanece en el mercado. Los productos no generan un volumen máximo de ventas inmediatamente después de introducirse en el mercado‚ ni mantienen su crecimiento indefinidamente. El concepto de «ciclo de vida de un producto» es una herramienta de mercadotecnia o marketing. Las condiciones bajo las que un producto se vende cambian a lo largo del tiempo; así‚ las ventas varían
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author talks a lot about Route 66 in his story. I believe he was not effective in explaining that Route 66 represents America. This is because of his lack of details about route 66 and his evidence being irrelevant. His information is a sad excuse of a man trying to relive his childhood and hope that everyone would follow in his foot steps. In the story‚ the author states‚ "Right before you get you get into St. Louis County‚ you run into the most famous of historic highways-Route 66." This is where he
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I agree with the statement that Southeast Asia’s route to independence is characterised by conflict more than cooperation. From the 1500s to the mid-1950s‚ colonialism was imposed all over Southeast Asia. Some of the major colonisers were the Europeans‚ Japanese and the United States and all in all‚ there were seven colonial powers in Southeast Asia. They imposed their political and cultural domination over the Southeast Asian people and territories and after almost 500 years of being ruled by the
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La Vega is the third largest city of the Dominican Republic‚ located in the Cibao region in the north part of the country. Thanks to its location is also known as the heart of the Dominican Republic. Founded in 1494 by Christopher Columbus who built a smart fort meant to guard the route to the gold deposits of the region. It has an extension of 639.85 km2 and is one of the most important agricultural municipalities in the country. Historical districts are one of the most important landmarks in field
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people‚ time periods‚ and trends at the time. Three very concerverical and different people that had large roles in this matter were Bartolome de Las Casas‚ Andrew Jackson‚ and Helen Hunt Jackson. All of these people had very different approaches to how they handled this and the way they tried to persuade people to believe what they believed. Bartolome de Las Casas (1474-1566) was a Spanish historian who was one of the first to “tell all” about what the Spaniards were doing to the native people. In
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La Sagrada Familia Barcelona‚ Spain The building decorative features‚ construction‚ materials‚ floor plan La Sagrada Familia has been built using the architectural style "warped Gothic". The rippling shape of the stone façade makes it look like the building is melting in the sun. The towers are topped with brightly colored mosaics which look like beautiful bowls of fruit. Antoni Gaudí had a concept of colour showing life. As Antoni would not live to see the completion of his masterpiece‚ he left
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Yasumasa Morimura went above and beyond in his appropriation of Velazquez’s Las Meninas. He derived five similar yet unique works from Las Meninas‚ but our group decided to discuss this piece due to its’ far-reaching tactics to go beyond appropriation. Morimura named this piece “Las Meninas Renacen de Noche 1V: Peering at the secret scene behind the artist”‚ an extremely appropriate name considering that the “original” Las Meninas is hanging due center of this piece. Almost the entire canvas is comprised
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and you will not get as frustrated. Route Sixty-six is one of the most famous back roads in America. It has all the things you are missing when you drive on the interstate. Route Sixty-six represents America in many ways. It was one of the most used back roads in America. From being used to see new things‚ and for being a place you can enjoy your journey instead of trying to get from point A to point B as quickly as possible. When you drive on Route Sixty-six‚ you can actually
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Response Paper: The Mona LisaRachel McRill The Mona Lisa; also known as La Gioconda or La Joconde‚ is a famous work of art by Leonardo da Vinci. He created this piece by using the sfumato‚ the technique of blurring sharp outlines by blending‚ chiaroscuro‚ contrasting light and shade boldly‚ and atmospheric‚ the perception of depth in nature enhanced by haze‚ perspective. The subject is a young woman sitting with a half-smile on her face. Painted in 1503‚ her name is Lisa Gheradini‚ and she was
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