International Review of Business Research Papers Vol. 3 No.5 November 2007 Pp.123-133 Brand Equity‚ Customer Satisfaction & Loyalty: Malaysian Banking Sector Norbani Che-Ha* and Shahrizal Hashim** Services cannot be seen‚ felt‚ tasted or touched in the same manner in which goods can be sensed. Therefore‚ the key to success in services marketing is to ‘tangibilizing the intangible’ by using an extrinsic cue like a brand. Moreover‚ brands that are high in brand equity are organization powerful
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Customer Information: High risk review for Jennifer Taber. Jennifer and her husband‚ Wesley Tabber own car dealerships in the Denver metropolitan area. There have been no SAM reviews or SAR filings. Relationship Review: Jennifer Taber has been a CBST customer since 07/31/2007 with the following accounts: Personal checking account. Credits; online transfers‚ IOD interest accrued and isolated business distribution. Debits; safe deposit fee‚ online transfers‚ checks for rent and other living expenses
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University of jordan Faculty of Business Administration Master of accounting Research The Impact of Service Quality on Customer Satisfactions in Islamic Jordanian Banking Supervisor: Dr. Suzan Abed Prepared by students: Shehab Saleh AL-Ajarmeh First semester 2011/2012 Contents |- abstract…………………………… | |- Introduction………………………………
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* Executive Summary This report aims to identify and explain the implications and microeconomic impacts of the National Broadband Network (NBN). This report also explains how NBN will help businesses to implement innovative and efficient business processes to increase revenues‚ competitiveness and productivity that will further drive the economic growth of Australia. The report will briefly compare the impacts of NBN to financial services sector in Australia and how financial services sector can
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big cities‚ such as Beijing‚ Shanghai‚ Shenzhen‚ etc. However‚ many Chinese consumers show a low level of satisfaction towards the company. This research proposal is prepared to provide guide for formal research to investigate the customer satisfaction towards Laura Arias in China. Based on the research result‚ decision can be made as to how Laura Arias can improve the customer satisfaction for better sales in China. The structure of this research proposal will strictly follow what has suggested
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Octavia Risby Customer Service Prof. Tracy Braye 10/22/13 Chapter Seven Review Question Response 1. Service breakdown occurs when a product or service does not meet a customer’s expectations. This causes them to become frustrated and therefore the breakdown takes place. 2. Customers have access to information that allows them to make educated decisions about the product or service they purchase. When a customer feels their expectations have not been fulfilled they become dissatisfied
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Koschate‚ & Wayne D. Hoyer The Role of Cognition and Affect in the Formation of Customer Satisfaction: A Dynamic Perspective Despite the strong recognition that customer satisfaction should be viewed from a dynamic perspective‚ little is known about how the satisfaction judgment develops over time. Therefore‚ this study provides a dynamic analysis of the simultaneous influence of cognition and affect in the satisfaction formation process. The results of an experimental study based on a real consumption
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Nigeria. Yet‚ their widespread adoption by customers of banks is not clear‚ as it appears that peoples’ perception of the technology is diverse‚ which in turn affects their decision to actually use ATMs or not. ATMs are set up to provide 24 hour services to bank customers‚ who cannot expect to be able to transact with Adoption of ATMs in Nigeria banks in the same period of time (Ugwu‚ 2008). Nevertheless‚ it is observed that banks still have many customers transacting with tellers within their doors
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Lecture 8 : Internet The student will have a knowledge of the following: •History of the Internet •Internet Access •Common services provided by the Internet •Internet and Society By Mrs D.M.Narrainen‚ SBMF‚ UTM DEFINITIONS • Internet is based on a client-server model. • Client is the end user’s computer (with software) that sends requests to a server. • Server is a remote computer (with software) that handles requests from clients. 2 History of the Internet 1958: – The Advance
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Level of Customer Satisfaction in a School Cafeteria Using the SERVQUAL Model A Research Paper Presented to The Faculty of Manila Tytana College of Accountancy and Management MANILA TYTANA COLLEGES Pasay City In Partial Fulfillment Of the Requirements for the Degree BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT AUGUST 2013 CHAPTER I THE PROBLEM AND ITS BACKGROUND Introduction Customers are the ones who make the business survive‚ and it is the personnel
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