innovative ways to use its customer data to improve its business performance and how to better serve clients. The CRM data system developed by RBC could capture millions of daily client transactions; the final goal is to serve the customer at the individual level. This RBC’s vision was confirmed by a study realized in 1997 which revealed that customers wanted banking where they were: Well understood‚ their needs anticipated and their business was valued. In this Environment‚ mass marketing to huge
Premium Customer relationship management Marketing Customer service
Harvard Business Case Cabo San Viejo: Rewarding Loyalty 1. What are the characteristics of Cabo San Viejo‘s customer base? In general the customer base in summer differs slightly from the one rest of the year due to reductions in price to maintain optimum occupancy levels. 70% to 80% of the guest are female‚ affluent and middle-aged. 82% of the guests base have a household income of over $150K‚ however‚ in winter the percentage of guests with HHI > 150K drops to 59%. Palm Springs summer
Premium Loyalty program The Guest Good
Case summary Apple Inc. in 2012 Apple and its History Steve Jobs and Steve Wozniak founded Apple in California in 1976. Their mission was to introduce an easy to use computer to market‚ which led to a computing revolution and quickly became the industry leader by selling more than 100‚000 Apple IIs in 1980. After IBM entered PC market‚ IBM PCs‚ which used Microsoft’s DOS (OS)‚ gained more market share and became the new standard for the PC industry. At the same time‚ Apple introduced the
Premium Apple Inc. Steve Jobs App Store
The Decision-Driven Organization Harvard Business Review – June 2010 The subject discussed in the article “Decision–Driven Organization” is that structural reorganizations should be done based on the decisions that matter the most to the organization instead of the goals that the organization is trying to reach. The coauthors stressed on how important this issue is and that it should be taken into consideration by organizations while preparing for reorganization since. As shown in the examples
Premium Decision making Management Structure
These numbers were obtained though historical analysis done by HMC and third-party analysts. b) HMC has as one of its objectives to maintain the endowment’s long-term purchasing power. By focusing on real returns‚ it gives the concerned parties at Harvard a clear view over the purchasing power’s growth of the endowment. c) From Exhibit 11 we can see that domestic and foreign equity yields the same real return‚ with a slightly higher standard deviation for the latter one. This would imply that they
Premium Investment Standard deviation
L.L. Bean‚ Inc. Case Study 1. What item costs and revenues are relevant to the decision of how many units of that item to stock? The two main basic components that are relevant in determining how many units of an item that L.L Bean should stock are the cost of the item for L.L. Bean and also the price at which they can sell the item. Calculating these two figures‚ selling price minus the item’s cost‚ will give L.L. Bean their profit margin‚ which in turn relates to the cost of understocking
Premium Forecasting Profit Cost
Analysis of Apple Inc. business Strategic Unit (iPad unit) Contents Introduction .................................................................................................................................................. 2 1. Strategic position of Apple Inc .................................................................................................................. 2 1.1 Competitive strategic position ............................................................................
Premium Strategic management Marketing Management
The bottom of the economic pyramid concept has pros and cons alike. From a business perspective there are vast untapped markets sitting there waiting for someone to take hold. Unfortunately‚ the limitations of entering new global markets make it difficult and possibly unsafe for companies to tap some markets. The obvious potential to add a new source of revenue should be tempting for large companies who have the means to attempt breaking into a new market. Overcoming the “red tape” per say has
Premium United States Developed country Economics
Cipla 2011‚ Harvard Business Case‚ March 27‚ 2012 1°) Since AIDS was identified in 1982‚ various entities have been aiming at limiting the expansion of the pandemic. However each of these entities has had a different role and thus different results: * The World Health Organization has had a critical role through the coordination of the different actors involved. It has obtained significant results in terms of treatments coverage in the last few years. Its action has been completed by the UNAIDS
Premium Patent Developed country AIDS
Lululemon Athletica Inc. was founded in Vancouver‚ BC (Lululemon Athletic Inc.‚ 2016). The company designs‚ distributes‚ and sells athletic apparel for women and men (Lululemon Athletic Inc.‚ 2016). At their January 31‚ 2016 fiscal year end‚ Lululemon earned $2.06 billion in revenue‚ which was a fifteen percent increase from the prior fiscal year end (Lululemon Athletic Inc.‚ 2016). Lululemon operates 363 retail stores worldwide with locations in Canada‚ the United States‚ Australia‚ New Zealand
Premium Marketing Strategic management Customer service