QUALITY MANAGEMENT “Quality is never an accident; it is always the result of high intention‚ sincere effort‚ intelligent direction and skillful execution. It represents the wise choice of many alternatives.” – Willa Foster EXECUTIVE SUMMARY This research operations report provides an analysis of managing quality in operations with an application to the banking industry. The report defines quality and explores why quality is important by presenting some benefits associated with good quality
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www.sciedu.ca/ijba International Journal of Business Administration Vol. 2‚ No. 1; February 2011 Comparative Analysis of Business Students’ Perceptions of Service Quality Offered in Kenyan Universities Sarah Wambui Kimani (Corresponding author) The Catholic University of Eastern Africa P. O. Box 62157‚ 00200‚ Nairobi‚ Kenya Tel: +254-716-642262 E-mail: swambui@cuea‚ swambuikimani@yahoo.com Elias Kiarie Kagira Department of Business Administration‚ Africa Nazarene University (Kenya) P.O
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Scion‚ and the world’s first hybrid the Prius. Toyota’s Rise to Number Two As Toyota established itself in the US automotive industry‚ other players watched in admiration as Toyota plants around the world boasted consistent production of higher quality cars‚ fewer worker-hours‚ lower inventory‚ and fewer defects than any other competitor (Duvall‚ 2008). Many credited Toyota’s continued success and its ability to roll a new Camry‚ Avalon‚ or Solara off of the assembly line every 55 seconds to its
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Consulting approaches to process improvement Bain & Co. Kai A. Simon Viktoria Institute Author’s Note: This is a part of an early draft of my doctoral dissertation that was shortened considerably for the final version. Nevertheless‚ it might be a useful collection of insight for organizations that face a need for redesigning their business processes and wish to learn more about the basic concept and how some major consulting firms approach it methodologically. The series consists of 7 parts
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measures in a decreasing order of occurrence. The purpose of a Pareto chart is to separate the significant aspects pertaining to a problem from the aspects that do not have as much impact. This helps organizations know where to direct most of their improvement efforts. Pareto charts help eliminate the amount of time it takes for organizations to locate the defects within production processes. There are several times when a Pareto chart would be used‚ but an example would be a problem or occurrence that
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Process Improvement Plan University of Phoenix Dr. Anthony Matias March 24‚ 2011 Abstract The premise of this paper is to identify deficiencies in daily managerial processes by using systematic statistical process controls and make the necessary improvements. The paper will employ various examples and calculations along with supporting data to explain control limits and its importance to the statistical process control. The effects of seasonal factors and its relevance to a process
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Measuring Quality Blythe Miller HCA/210 April 10th‚ 2010 Cassandra Griffin In today’s consumer market‚ people are not only looking for the best price for what want‚ but also the best quality for his or her dollar; health care is no different. The consumer is more educated and particular than ever when determining where they would entrust their health care needs. Word-of-mouth is no longer enough‚ so people
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The Missing Link: Operations Improvements Enhance Portfolio Performance No. 1 in a Series Chandresh Iyer Head of Global Custody and Investment Services Citi Chito Jovellanos President & CEO forward look‚ inc. The coming decade will be a difficult one for institutional asset management. A vastly more crowded market for investment and trading ideas‚ more constraints on leverage‚ demands for greater transparency‚ changing compliance rules and more risk-averse investors will ensure
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7 Quality Tools Cause-Effect Diagrams Flow Charts The 7 Quality Tools for Process Improvements Pareto Chart Where did the Basic Seven come from? Kaoru Ishikawa • Known for “Democratizing Statistics” • The Basic Seven Tools made statistical analysis less complicated for the average person • Good Visual Aids make statistical and quality control more comprehendible. What Is a Flowchart? A diagram that uses graphic symbols to depict the nature and flow of the steps in a process
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INTRODUCTION 1. ABOUT THE PROJECT Quality Assurance in Manufacturing Industries: Quality assurance is a process centered approach to ensuring that a company or organization is providing the best possible product/services. It is related to quality control‚ which focuses on enhancing and improving the process that is used to create the end result rather than focusing on result itself. Among the parts of process that are considered in Quality Assurance are: ▪ Planning ▪ Design
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