MKT 3016 Customer Relationship Management Seminar Case Study The Beauty of Neighbourhood Networks In today’s age of digital technology and the World Wide Web it would be easy to dismiss door-to-door direct sales companies as something of an anachronism. Borne out of nineteenth-century America‚ where door-to-door salesmen peddled everything from health tonics to encyclopaedias‚ direct selling was as much a means of self-employment as it was for companies trying to reach outlying communities
Premium Sales Marketing Edward Scissorhands
Avon Case Study Analysis During the 1990s‚ Avon began to lose its appeal to the public. The number of new company sales representatives had begun to stall; and by 1999‚ the U.S. sales representatives had dropped 1% from the previous year (Pearce and Robinson‚ 2005‚ pg.423). It was at this critical time that Andrea Jung‚ an Avon saleslady herself‚ was hired as CEO to help take the company in a new direction. A turnaround grand strategy was envisioned in 2000 to help reenergize the flagging U.S. sales
Premium Strategy Sales Marketing
I. Time Context 1993 – a line of intimate apparel and casual wear introduced. - 3‚000 Avon Ladies‚ associates‚ franchise dealers and managers‚ and their family and friends‚ participated in the first year of the Avon Global Running Program‚ a worldwide event aimed at promoting good health and fostering camaraderie between and among the ladies of Avon. 1996 – received the Flame for excellence in sales‚ marketing‚ and operations. 1997 – Avon’s net sales worldwide increase 6 percent to $
Premium Sales
In 2006‚ Avon Products success story turned ugly. After five straights years of ten percent plus growth and twenty-five percent operating profit growth under CEO Andrea Jung‚ the company suddenly began losing profits. One of the main reasons of this lost was the fast growth of Avon that couldn’t be supported by its employees. As with many growing organizations the structure‚ people and processes that were right for a $5 billion company were not necessarily a good fit for a ten billion dollar company
Premium Management Leadership
I. Problem Statement When Jung took over‚ there was no definite strategic vision for Avon. Avon reps had no common goal to work towards‚ and this was translated in their work‚ which led to the brand having no evident personality even for the consumers. Along with the lack of strategy came the inability to cope with the changing times. A company that was set on their old business model‚ Avon found it hard to integrate technology into their daily operations. And lastly‚ proper leadership was lacking
Premium Strategic management Marketing
Founded in 1886‚ Avon is one of the world’s largest manufacturers and marketers of beauty-related products. This case describes Avon’s push into foreign markets via a combination of nationally responsive and globally standardized marketing strategies. The company has its own sales operations in 66 countries and territories‚ and it distributes to another 44. More than 75 percent of its sales come from outside the U.S. Avon seeks to develop a global image of being a company that supports women and
Premium Marketing Retailing Strategic management
helps leaders to understand the long-term implication or actions to take the overall perspective. The creativity gives the ability to make effective decision in business opportunity. The trait and skill approach to leadership is supported by many studies showing that effective leaders are different from ineffective leader. Nevertheless the trait and skill approach do not tell people which traits and skill are most important in which situation or how much a trait and skill are required. Overall‚ different
Premium Leadership Charismatic authority
Avon was on the top of its game for the last five years‚ however‚ in 2005‚ things got ugly. The company suddenly began losing sales all around the globe and problems started weighing down causing many shareholders to quit. Andrea Jung was then advised to take a new “outside” perspective and forced her managers to think logically and rationally rather than following one’s intuition. She favoured globalization and became analytical in managing the company. 1. Why would a new “outside” perspective
Premium Decision making Critical thinking Thought
AVON PRODUCTS IN CHINA The Avon case presents the evolution of its endeavors in China during the 1990s. With a renewed strategy of aggressive expansion towards conquering the world market of beauty products and direct selling‚ Avon arrived to China in 1990‚ establishing its operations base in Guangzhou. Being the first direct selling company that entered the Chinese market‚ Avon faced several obstacles mostly in terms of selling the product‚ given that in the Asian Giant there was not usual to
Premium
P173 Avon Products‚ Inc. (NYSE: AVP) is an international manufacturer and distribution of beauty‚ household‚ and personal care company. As the world’s largest direct seller‚ Avon sells their products through representatives over 140 countries. Avon is founded in 1886‚ NY by David McConnell‚ over the one-century development‚ Avon became one of the FORTUNE 500 Company in USA‚ with more than 43000 employees and 6.4 million active independent sales Representatives around the world. Their corn value
Premium Fortune 500 Corporate social responsibility Fortune