Marketing: “A social and managerial process by which individuals and groups obtain what they need and want through creating and exchanging products and value with others.” “Managing profitable customer relationships”. Creating‚ delivering‚ and communicating superior customer value Evolution: Production (none)‚ sales (one way‚ marketing (two way) What can be marketed: Goods‚ Services‚ Places‚ Persons‚ Ideas‚ Events‚ Organizations‚ Information‚ Experiences. Mkt Myopia: Focusing on short-term
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Chapter 1 Marketing: Creating and Capturing Customer Value Objective 1: Define marketing and outline the steps in the marketing process. Objective 2: Explain the importance of understanding the marketplace and customers and identify the five core marketplace concepts. Objective 3: Identify the key elements of a customer-driven marketing strategy and discuss the marketing management orientations that guide marketing strategy. Objective 4: Discuss customer relationship management and identify
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and Targets GENERAL CONCEPT QUESTIONS Multiple Choice 1. In ________ marketing‚ the seller engages in the mass production‚ mass distribution‚ and mass promotion of one product for all buyers. a. group b. mass c. general d. segmented e. differentiated Answer: b Page: 226 Difficulty: Medium AACSB: Analytic Skills 2. The argument for ________ marketing is that it creates the largest potential market‚ which leads to the lowest costs‚ which in turn can
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Marketing - Is the process of building profitable customer relationships by creating value for customers and capturing value in return - Satisfying customer needs 2 GOALS OF MARKETING • To attract new customers by promising superior value • To keep and grow current customers by delivering satisfaction MARKETING PROCESS 1. Understanding the Marketplace and Customer Needs 1.1. Needs‚ Wants‚ and Demands 1.1.1. NEEDS – states of felt deprivation. 1.1.2. WANTS – the form human
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UNIVERSITY COLLEGE DUBLIN Bachelor of Business Studies (Singapore) Marketing Management (MK2002S) STUDY GUIDE BBS22 FT Singapore Copyright December 2014 1 Author: Dr Ajit K Prasad This manual was prepared for University College Dublin as a comprehensive support for students completing the above mentioned Degree programme. © This publication may not be reproduced‚ in whole or in part without permission from University College Dublin. Module Coordinator: Dr Ajit K Prasad Email: ajit.prasad@kaplan
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Study outline schema question in preparation for final Exam MBA 531 1. What is marketing? Discuss the components of marketing? Marketing is the managerial function responsible for identifying and anticipating and satisfying customer requirements profitably. It is a multi-disciplinary subject. The best way to gauge its scope is to know the components of it. There are four components of Marketing: The offer The market‚ The system and The forces. The offer: An offer is the outcome of marketing
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Exam #1 Study Guide – MKTG 436.01 – Spring 2013 – Exam Date March 12th 2013 This is not intended as a 100% comprehensive study guide. This study guide does not include material from the guest speakers’ content‚ nor does it include material from the textbook cases or the articles in the lecture slides. The exam is 70 multiple choice questions. * What is the best definition of retailing? * Retailing encompasses the business activities involved in selling goods and services to consumers
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MARKETING DEL SIGLO XXI El siglo XXI trae consigo 3 acontecimientos importantes como son la globalización‚ adelantos tecnológicos y desregulación. Dichos acontecimientos evocan un sinfín de oportunidades. El marketing se ocupa de identificar y satisfacer las necesidades las necesidades humanas y sociales‚ es decir‚ satisfacer las necesidades de manera rentable. TAREAS de MARKETING Tres etapas por las que podría pasar la práctica del marketing: Marketing emprendedor: Casi todas las empresas
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Marketing Management Chapter 8 key points * To develop the best marketing plans‚ managers need to understand what makes each segment unique and different. * Effective target marketing requires: market segmentation; market targeting‚ and market positioning. * A market segment consists of a group of customers who share a similar set of needs and wants. Market segments are generally defined by looking at descriptive characteristics or behavioral considerations. * Geographic
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Helm Principles of Marketing Midterm Exam Study Guide Principles of Marketing: Midterm Exam Study Guide Test format: The test will be multiple choice‚ short answer‚ plus a media planning exercise. The study guide is what I want you to know. The test will cover a sampling of that information so that we can get done on time. Thus‚ not everything on the study guide will necessarily be on your version of the test. But‚ items NOT on the study guide will not be on the test. No symbols – indicates
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