of biggest organization in Hong Kong owns 24000 employees‚ their mission is to provide total customer satisfaction through meeting the expectations of all customers and stakeholders. Therefore‚ it provides different training for staff‚ purpose to train their teamwork‚ communicate effectively and provide good customer service. Besides‚ the courses include business management‚ marketing promotion and customer service. It can make sure staff to obtain more skills and knowledge and it has the responsibility
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attached in the ICT department and I was expected to work diligently and co-operatively with any other employee in the ministry. Some of the activities I participated in include: 1. Testing equipment‚ 2. Installation of peripherals and Software‚ 3. Updating anti-virus software‚ 4. Servicing and Maintenance of Computers‚ 5. Replacing faulty computer components 6. Helping officers in their daily applications‚ responding to their problems to the best of my knowledge. 7. Creating Administrative & user accounts
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1.1 BACKGROUND OF THE STUDY Training activities should begin when an employee joins an organization and continue throughout his or her carrier‚ regardless of whether that employee is an executive or an employee on an assembly line. Training programs must respond to job changes and integrate the long term plans and strategies of the organization to ensure the efficient and effective use of resources. That’s why I have conducted little research on training program of Trust Bank Limited & tried
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Software Associates 1. Actual Budget Actual - Budget Revenue 3‚264‚000 3‚231‚900 32‚100 Expense 2‚967‚610 2‚625‚550 342‚060 Op Profit 296‚390 606‚350 Profit % 9.1% 18.8% Budgeted Op Profit 606‚350 Revenue Var F 32‚100 0840103Expense Var U (342‚060) Actual Op Profit 296‚390 This will
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Software Engineering SOFTWARE DEVELOPMENT • • • • • • • MODELS Build And Fix Model Prescriptive Model Water Fall Model Or Liner Sequential Model Incremental Model RAD Model Evolutionary Process Models Prototyping Spiral Model Concurrent Development Model Fourth Generation Techniques (4GT) Component Based Development (CBD) Agile Model Extreme programming Scrum Build And Fix Model • This model is the worst model for developing a project. The product is built without proper specifications
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Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
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Case Analysis: Precise Software Solution ! Problem: When and how to introduce the new product‚ Insight‚ to the market? ! Issues: • Should Precise Software Solution introduce the new product at the OpenWorld 2000? Is the new product ready for the OpenWorld 2000? • What’s the impact of delaying the introduction of the new product? • What the selling strategy will be? Should this product be sold through the same sales force as other successful products? • How to price the new product? ! Industry/MKT
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Software Quality Assurance in Agile and Waterfall Software Development Methodologies: A Gap Analysis. BY Lakmali De Zoysa (2009/MISM/05) Submitted in accordance with the requirements for the degree of MASTERS IN INFORMATION SYSTEMS MANAGEMENT at the UNIVERSITY OF COLOMBO SUPERVISOR: DR. KAPILA PONNAMPERUMA CO-SUPERVISOR: DR GAMINI WIJERATNE FEBRUARY 2011 DECLARATION I certify that this Dissertation does not incorporate without acknowledgement any material previously submitted
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PHASE 4: REQUIREMENTS ANALYSIS PHASE The Requirements Analysis Phase begins when the previous phase objectives have been achieved. Documentation related to user requirements from the Concept Development Phase and the Planning Phase shall be used as the basis for further user needs analysis and the development of detailed requirements. Multiple-release projects require only one iteration of the Requirements Analysis Phase‚ which should involve requirements definition for all planned releases. 1.0
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next step is exploring what these consumers will buy. The importance of customer satisfaction diminishes when a firm has increased bargaining power. IMPORTANCE OF CONSUMER PERCEPTION The success of a business depends upon its ability to attract and retain customers that are willing to purchase goods and services at prices that are profitable to the company. Consumer perception describes how customers and potential customers view a company and its products and services. Consumer perception is
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