LIUC Corso di Gestione della Produzione e della Logistica. Docente : Prof. Claudio Sella Un caso di reingegnerizzazione dei processi Claire Brabowski- Executive Vice President of Worldwide Systems “It actually started probably in the early 1980’s‚ where we were struggling in the United States‚ to meet our own standards operationally in the restaurant. So we had come in to do a graded visit on the restaurant and a restaurant that we normally thought of as very good couldn’t meet some of the standards
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McDonald’s: On a Customer-Focused Mission More than half a century ago‚ Ray Kroc‚ a 52-year-old salesman of milk-shake-mixing machines‚ set out on a mission to transform the way Americans eat. Kroc bought a chain of seven stores already existing for $2.7 million. From the start‚ Kroc preached a motto of QSCV—quality‚ service‚ cleanliness‚ and value. These goals became mainstays in McDonald’s customer-focused mission statement. Applying these values‚ the company perfected the fast-food concept—delivering
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SKYLINE BUSINESS SCHOOL 2nd YEAR‚ IIIrd SEMESTER BATCH - MBA 2010-2012 L2S1 REPORT ON (Strategic marketing management) Presented By: Ravi Singh Baghel ACKNOWLEDGEMENT The successful completion of any task would be incomplete without mentioning the people who have made it possible. So it’s with the gratitude that I acknowledge the help‚ which
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EXECUTIVE SUMMARY Marketing is a procedure of attracting prospective customers and consumers in your products and services. However the crucial word in the above sentence is “procedure "‚ hence marketing incorporates researching‚ advertising‚ selling‚ and distributing your products or services. Hence we planned to focus on one of the best known brands worldwide‚ McDonald’s Corporation. The following executive summary presents the key marketing aspects of McDonald’s Corporation and should be read
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2010 Ninth International Conference on Mobile Business / 2010 Ninth Global Mobility Roundtable What factors contributed to the success of Apple’s iPhone? John Laugesen Yufei Yuan McMaster University‚ DeGroote School of Business Hamilton‚ Ontario CANADA laugesjd@mcmaster.ca McMaster University‚ DeGroote School of Business Hamilton‚ Ontario CANADA yuanyuf@mcmaster.ca Abstract — Unknown to most North American consumers‚ a mobile data and Internet service in Japan called i-mode has been highly successful
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MCDONALD OR BURGER KING Remember when eating out used to be a treat? Over the past 40 years‚ we have moved out of the kitchen and into the car for mealtime. Nearly one-quarter of all meals are eaten away from home. The odds that frequently eating fast food meals can "super size" you are real. But to prevent unwanted and unhealthy weight gain‚ is it enough to change your choice of food‚ drink‚ or portion sizes at fast food restaurants? Or do we need to change your attitudes about eating and the
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Financial Analysis of the McDonald’s Company MCD‚ exchange where traded NYSE 2111 Midwest Road‚ Oak Brook‚ IL 60523 (630) 623-3000 PART 1‚ COMPANY OVERVIEW: a. McDonald’s is an American fast food chain that sells a variety of fast food alternatives‚ but most notably has earned its reputation and success for the hamburger. It is the largest fast food chain in the world‚ with globally recognized “golden arches” symbolizing a reliable meal can be had in over 119 countries. McDonald’s
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COMPANY NAME: McDonald’s Corporation INDUSTRY: Food McDonald’s Corporation COMPANY WEBSITE: (www.mcdonalds.com) COMPANY BACKGROUND: Ray Kroc found McDonald’s corporation‚ a successful fast food restaurant‚ in 1955 were his vision was to create McDonalds restaurants all over the U.S‚ and within 3 year of establishing the franchise the corporation was already selling its 100 millionth burger. The franchise has now became a successful global fast food restaurant that sells a variety of items and has
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This paper will consider the facts associated with the case of Stella Liebeck versus McDonald’s‚ resulting from Ms. Liebeck’s efforts to collect for damages sustained when she spilled extremely hot coffee into her lap in 1992. The issues‚ applicable laws and the conclusion the jury reached will also be covered as well as the subsequent impacts on American tort law following this decision. The facts in the Liebeck case start with the incident description as recounted by Aric Press in the March
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The McDonald’s Coffee Case Back in 1992 when Stella Liebeck spilled McDonald’s coffee on herself‚ she never intended to sue. She simply asked for money to cover her medical charges and for the time her daughter was out of work caring for her. When she received an inadequate response from McDonald’s‚ that’s when she sought an attorney. This case has turned out to be one of the most misunderstood cases of our times. In Stella Liebeck’s defense‚ it can be said that McDonald’s should not have been
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