empirical study to examine whether or not there is a relationship between employee satisfaction and customer satisfaction. Due to previous studies conducted in the relationship between employees and customers‚ the authors felt that the use of indirect surveys provided inconclusive results. The main focus of this study is to determine whether or not the relationship betrween employee satisfaction and customer satisfaction is bilateral or unilateral. The authors argued that behavior plays a crucial
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Community Service is a personal commitment‚ not a corporate responsibility. Community Service‚ in another word‚ means doing something that is meaningful for the welfare of the people who are in needs. To involve or not to involve in a social work depends on our own decision‚ not a corporate’s decree. Social Services is defined as the professional activity of helping individuals‚ groups‚ or communities in enhancing and restoring their capacity for social functioning and creating societal conditions
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Employee Satisfaction can lead to Customer Satisfaction and Improved Financial Performance There is a direct link between employee satisfaction and both Customer Satisfaction and Improved Financial Performance. As report by Leader Values‚ illustrates this relationship. (Written by Josh Greenberg‚ President of AlphaMeasure‚ Inc. 2004. Link: http://www.leader-values.com/Content/detail.asp?ContentDetailID=950) Researchers have undertaken numerous studies to look at the connection between customer
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reward‚ performance and job satisfaction. In contrast‚ punishment is found necessary to apply in order to balance the strategy. This essay will compare the use of reward and punishment as well as ageing how incentive is to apply reward strategy within the organization. The essay is divided into two parts: first it will show the impact of reward on the employee’s job satisfaction as well as performance. Secondly‚ how reward will fortify the sense of competition and productivity among the employees.
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Survey Questionnaire on job satisfaction Dear respondent‚ This survey questionnaire on job satisfaction is a part of Internship report titled “job satisfaction among public service holders – an analysis of Investment Corporation of Bangladesh view” which will be made as per the requirement to fulfill the course named Internship (BUS 498) under supervision of Ms. Tasnuva Rahman‚ Assistant professor‚ Faculty of Business Administration‚ Eastern University. The survey is conducting by me – Poly Karmakar
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Touro University International MHM 535 Hospital Administration Module 01 Case Assignment Dr. Sharon Nazarchuk 26 January 2009 Student: After reading the background materials conduct additional research and respond to the following questions in a 3-4 page paper: 1) Discuss the role of government in responding to historical trends that impact the delivery of care in hospitals. Our nation’s health system has experienced tremendous upheavals since the turn of the previous century. Provision
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Job Satisfaction within Hasbro Hasbro‚ a toy company that many of us have known since childhood has grown into more than just a toy company. Founded in 1923 by Henry and Merrill Hassenfield the company that we have grown to know and love did not start off as a toy manufacture‚ but was actually a company that produced textile remnants and ran under the name Hassenfield Brothers. Over the next two decades the company expanded production to include pencil cases and various school supplies; it was
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Job Satisfaction of Bank Employees in Bangladesh. By Md. Shamim Hossain Abstract This study attempts to evaluate job satisfaction of bank employees in Bangladesh. It focuses on the relative importance of job satisfaction factors and their impacts on the overall job satisfaction of employees. In this study the targeted population is employees of Bank. The Banks include private and public Bank. The data was collected and administered by means of a structured questionnaire. The study showed
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TQM IMPROVEMENT PLAN PAPER TABLE OF CONTENTS I. Executive Summary 2 II. Area Profile A. Vision Mission 3 B. Organization Structure 4 C. Address/Location 5 D. Products/Services 5 III. Competitors 8 IV. Statement of the Problem E. Objective 9 V. Date Gathering F. Questionnaire 10 G. Results and Interpretation 11 VI. Review of Related Literature 23
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CHARACTERISTICS OF SERVICES IN HOSPITALS Healthcare industry is a wide and intensive form of services which are related to wellbeing of human beings. Health care is the social sector and it is provided at State level with the help of Central Government. Health care industry covers hospitals‚ health insurances‚ medical software‚ health equipments and pharmacy in it. Right from the time of Ramayana and Mahabharata‚ health care was there but with time‚ Health care sector has changed substantially
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