CHAPTER ONE INTRODUCTION 1.0 Background of the study of Job Satisfaction and Employee Performance in Total Nigeria Plc. The Total Nigeria PLC is a privately held‚ owned and managed industrial lubrication‚ oil and gas manufacturing company spread across the geographical regions and districts in Nigeria. The company has been a part of the Nigeria manufacturing landscape since 1962 and has earned the reputation as one of the key suppliers for lubrication equipment‚ oil and gas products in the industry
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Service Blueprint Service blueprinting is defined as a tool for simultaneously depicting the service process‚ the points of customer contact‚ and the evidence of the service from the customer’s point of view. The proposed blueprint allows for a quantitative description of critical service elements‚ such as time‚ logical sequences of actions and processes‚ also specifying both actions/events that happen in the time and place of the interaction (front office) and actions/events that are out of the
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The effect of work related stress on employee productivity By A research proposal in partial fulfillment for the required award of a bachelor degree in business management department of Masinde Muliro university of science and technology. March‚ 2012 DECLARATION Declaration by the researchers SIGN DATE Declaration by the supervisor PROFESSOR J.B. OSENO SIGN……………………. DATE………………………… TABLE OF CONTENTS Declaration Dedication Acknowledgement Abbreviations Abstract
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IMPACT OF WORK STRESS ON EMPLOYEES’ PRODUCTIVITY IN AN ORGANIZATION CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY There has been an increasing amount of talk about “employee stress” over the past decade. Quite what it is and how best to combat it are two aspects which are rather less-documented. Stress is a more subjective topic than most we have so far encountered. People may have widely differing views about its causes‚ impacts and‚ even‚ very existence. The workplace of the 21st century
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relationship between job satisfaction & job performance by exploring preceding studies and reputable theories on the topic. The essay question seems to suggest that job satisfaction is a mandatory and an initial influence for increased performance‚ and that it is management who orchestrates the process. The reader should attain a more informed perspective on ways in which management impinge on (and if it is in fact‚ significant to) an employee’s satisfaction‚ and whether satisfaction is paramount to
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JOB SATISFACTION OF HIGH SCHOOL TEACHERS WORKING IN SULUR TALUK IN COIMBATORE DISTRICT ABSTRACT Job Satisfaction is the amount of overall positive effect (feeling) that individuals have towards their jobs. Since a nation’s progress depends on the quality of education‚ which in turn depends on the quality of the teachers‚ the quality of teaching is well related with the satisfaction of the teachers towards their job. The present study was carried out to study on the job satisfaction of the high
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The Impact of Enrichment on Job Satisfaction‚ Organisational Commitment and Turn Over The case of Police Officers National Coast Guard by Geeandeo Cheetamun TABLE OF CONTENTS ________________________________________ Page No Acknowledgement vii Abstract viii List of Tables ix List of Figures x List of Appendices xi Abbreviations xii CHAPTER 1 (INTRODUCTION) 1.0 Overview of the
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Job Satisfaction‚ Motivation‚ and Stress in the Workplace 03/25/2013 Job Satisfaction‚ Motivation and Stress in the Workplace Job satisfaction‚ motivation‚ and stress are among key topics covered in the broader subject of Organizational Behavior. “Job satisfaction refers to the feelings people have toward their job” (Bauer & Erdongan‚ 2012‚ p. 80). Satisfied employees can make organizations thrive while dissatisfied workers could be an economic burden to organizations. Motivation is a related
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kegalle) Telephone : (Off) - 033-2225051/2‚ (Mob) - 0777-315195 E-mail : thusha@iee.org ________________________________________________________ 1. Title : The attempt to analyze the influence of job characteristics & growth needs of an employee on job satisfaction of the Banking Assistants in Commercial Bank in Sri Lanka. 2. Research Problem : When employees perceived that the presence of core job characteristics are high in their job and their growth need strengths is high
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Explain the importance of customer satisfaction in service organisations The aim of this essay is to explain the importance of customer satisfaction in service organisations. Clear meaning of the customer satisfaction has been provided along with the causes and results from the effective implementation. J. Heskett ’s "service-profit chain" model has been used in order to understand the relationships between profitability of a service organisation with customer satisfaction and loyalty and the outcomes
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