Applicability of SERVQUAL in restaurants: an exploratory study in a Portuguese resort Vera Patrício (vera.l.patricio@seg-social.pt) Rogério Puga Leal (rpl@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal Zulema Lopes Pereira (zlp@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal SERVQUAL is the most popular instrument to ascertain service quality. However‚ some debate exists about its ability to characterize different service
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THE PROBLEM AND SETTINGS Introduction: Today is a period of doubt whether restaurant owners can successfully survive the challenges that the global competitors can bring. In a fast‚ changing world‚ development come up and the global competition in all aspect. And business is one of them in order to cope up with this challenges‚ a business has always to be evolving. Globalization of the business is forcing restaurant owners to grapple with complex issues as they seek to gain and sustain a competitive
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CHAPTER III MANAGEMENT FEASIBILITY A. BASIC CONSIDERATION IN FORMING THE ORGANIZATION: Management in all business areas and organizational activities are the acts of getting people together to accomplish desired goals and objectives efficiently and effectively. Management compromises planning‚ organizing‚ staffing‚ leading or directing‚ and controlling an organization ( a group of one or more people entities) or effort for the purpose of accomplishing a goal. Resourcing
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mosquito killer This study is done by the researcher to give importance to the chili and kamias fruit. Not just in food‚ but the researcher wanted to produce a mosquito killer out of them. For all we know that chili has been tested and proven to be the one good ingredient in mosquito killer making and what if it is added by the acidic property of kamias fruit? The researcher wanted to know the effect of the combined property of each fruit. Background of the Study: This study is done by the researcher
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in the late 1990’s‚ the Mexicans who began arriving in Philadelphia were young‚ single men. They came to America to work and left family and sweethearts behind. They tended to concentrate around the Italian Market area. Today‚ there is evidence that the Mexicans are settling in. Couples are getting married and having children. Continued migration and a baby boom have resulted in a tripling of the Mexican population in the area in the last 10 years. As the result‚ Mexicans are now the second largest
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Cracker Barrel Restaurants 1. Discuss the factors that make it more difficult to establish work place discrimination based on sexual orientation than discrimination based on race? Although federal laws protect people from workplace discrimination on the basis of race‚ national origin‚ religion‚ sex‚ age‚ and disability‚ there is no federal law that specifically outlaws workplace discrimination on the basis of sexual orientation in the private sector. (Federal government workers are protected from
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Feasibility Study to assess Hostel Accommodation Development Consultancy Project 2010 Mr. Hew Tze Yee Hospitality Excellence Pte. Ltd. 1/10/2010 1.0 Executive Summary School of Hospitality and Resort Management (SHRM) is one of the private colleges that provide their students with hostel accommodation in Singapore. However‚ it has been found that the hostel operates as a cost centre instead of profit centre. Thus‚ it is proposed that the hostel be upgraded to attract more students to stay in
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Mexican Wire Works Case Study Abstract Mexican Wire Works is a producer of wire windings used in making electrical transformers. This company has the good fortune of booking more orders then they can fill. The company has ordered new equipment to help in the long term‚ but they still have a short term issue. In addition‚ the company is refinancing long term debt and needs profits to be as high as possible to counteract the effects of this refinance. The problem is to select the orders that
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chapter provides all necessary information on the company’s background and nature of business. This includes the company name‚ location‚ nature of the business‚ historical background‚ mission‚ vision and core values statement‚ company objectives and feasibility criteria. Company Name During ancient times‚ leaves are used as a writing instrument in the form of “papyrus” which provides the knowledge and ideas that built the early civilization of mankind. It is an instrument which made people survive
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of our well-known local restaurants that have been operating for 50 years and more. Bon apétit or as we say in Singapore‚ tuck in‚ lah! By Wong Casandra Singapore is known by many names — “The Lion City”‚ “The Little Red Dot” — but one that harkens back to our rich heritage is “Food Paradise”. Fortunately for us‚ eclectic cultural influences from our multi-racial immigrant ancestors have made our sunny island a treasure trove of culinary delights! Rendezvous Restaurant Hock Lock Kee (1950s)
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