Introduction Emotional labour is the act of expressing organizationally required emotions during interactions with others at work (Buchanan & Huczynski‚ 2010). Emotions are not simply for pleasure of people involved but they have an exchange value which is linked to profit. It also requires coordination of mind and feeling. The emotional style of offering a service has not only become part of the service itself (Hochschild‚ 2003)‚ but increasingly is now often more important than the service
Premium Emotion Feeling Arlie Russell Hochschild
MOTIVATION Concept of Motivation: Motivation is a psychological concept which acts as a force that propels a person to act or not to act in a certain way. Robert D. Irwin defines motivation as “Motivation means a process of stimulating people to action to accomplish a desired goal”. A manager needs to coordinate several factors of production and these factors can be classified into non human and human factors. The efficiency of non human factors such as material‚ machine‚ etc depends on the technology
Premium Maslow's hierarchy of needs
or modified by environmental causes. The Humanistic Perspective The humanistic perspective focuses on the motivation of people to grow psychologically‚ the influence of interpersonal relationships on a person’s self-concept‚ and the importance of choice and self-direction in striving to reach one’s potential. The Positive Psychology Perspective The study of positive emotions and psychological states‚ positive individual traits‚ and the social institutions that foster positive
Free Psychology
Comparing and Contrasting Views of Emotion Regulation Everyone regulates their emotions and some better than others. A majority of the time we do not even realize we are doing so because of a very powerful unconscious. Emotion regulation is a relatively new section of psychology because it has yet to be extensively researched. Such unexplored areas tend to be even a little fuzzy to even the most understanding of researchers. James J. Gross of Stanford University is one of the comparatively
Premium Emotion
Exam 2 Study Guide Bio 202 Chapter 13 Differentiate a virus from a bacterium Describe the chemical and physical structure of both an enveloped and a nonenveloped virus. (Include a description of the envelope‚ capsid‚ and core The nucleic acid of a virus is protected by a protein coat called the capsid. The structure of the capsid is ultimately determined by the viral nucleic acid and accounts for most of the mass of a virus‚ especially of small ones. Each capsid
Premium DNA Gene Virus
chapter Motivation Definitions of motivation Importance of motivation Elements of motivation Motivation process Characteristics of motivation Motivation factors Types of motivation Theories
Premium Motivation Maslow's hierarchy of needs
Definition of motivation Internal and external factors that stimulate desire and energy in people to be continually interested and committed to a job‚ role or subject‚ or to make an effort to attain a goal. Motivation results from the interaction of both conscious and unconscious factors such as the (1) intensity of desire or need‚ (2) incentive or reward value of the goal‚ and (3) expectations of the individual and of his or her peers. These factors are the reasons one has for behaving a certain
Premium Motivation
Motivation Without Rewards and Competition C J Tate Creating Communities in the Classroom EDUC 540 Dr. Vickie Cummings March 14‚ 2014 Abstract Motivation is the key for any teacher in order to get their students to succeed. If the students are not motivated‚ they are not interested in learning. This can lead to class management problems. Motivation can be divided into two categories: intrinsic and extrinsic. Intrinsic is internal: doing something for personal enjoyment. Extrinsic is
Free Motivation
Unit 202: Safeguarding the welfare of children and young people Outcome 1: Know about the legislation‚ guidelines‚ policies and procedures for safeguarding the welfare of children and young people‚ including e-safety |1.1 |Identify the current legislation‚ guidelines‚ policies and procedures for safeguarding the welfare of children and young people‚| | |including e-safety
Premium Childhood Domestic violence Social work
Managing and Using Emotions in the Workplace Brad Pagano Southern New Hampshire University Abstract This case study analysis offers an overarching review on managing and using emotions in the workplace. It uncovers the factors that lead to poor management of emotions‚ why the strategic use of emotions in the workplace can be a powerful tool for employees‚ and offers suggestions on methodologies that companies can change their emotional climate. It will also discuss the advantages and
Premium Emotion Emotional intelligence Management