MY COURSE DESIGN: A. CHICA COURSE SYLLABUS COURSE TITLE : Finishing Course for Call Center Agents NOMINAL DURATION : 100 hours QUALIFICATION LEVEL : NC II A. Course Description This course is designed to develop knowledge‚ skills‚ and attitudes of a Contact Center Representative in accordance with industry standards. It covers core competencies such as: Communicating Effectively in a Contact Center‚ and being able to Render Quality Customer Service to Contact Center
Premium Communication Call centre Customer service
Course Design Guide AET/510 Version 2 1 Course Syllabus College of Education AET/510 Version 2 Critical Issues and Trends in Adult Education and Training Copyright © 2010‚ 2007 by University of Phoenix. All rights reserved. Course Description This course explores trends‚ issues‚ and innovative programs in adult education and training. It focuses on the demographics of adult learners and on the implications of diversity for instruction. Learners examine political‚ cultural‚ social‚ and
Premium College Community college Educational stages
Seamus Heaney’s Mid-Term Break is a personal memoir of how the poet deals with the death of his four-year-old brother‚ as a result of a traffic accident. While the title of the poem initially suggests a positive experience‚ where “mid-term break” conventionally has positive connotations to a schoolboy‚ the reader is quickly introduced to a somber mood‚ where the poem starts with an introduction of the events following the news‚ and proceeds with an explanation of how others are reacting to the loss
Premium Poetry Seamus Heaney Irony
Course Guide School of Computing‚ Information and Mathematical Science/USP Library Faculty of Science‚ Technology and Environment The University of the South Pacific ii Produced by the University of the South Pacific‚ Suva‚ Fiji‚ 2013 First produced June 2010 Revised July 2012 Production team for semester 2‚ 2010 Course writers Colin Ash Paula Jones Deepak Bhartu Dinesh Kumar Kaylash Chaudhary Rajneel Totaram Rinel Ram Ronal Singh Shaveen Singh Sunil Lal Viren Sharma Valentine Hazelman
Premium Learning management system Computer Need to know
TEST YOURSELF IN BUSINESS LAW 1 (OBLIGATIONS AND CONTRACTS) Part I The juridical tie that binds the parties in an OBLIGATION is determined by the sources of Obligation. Mora Accipiende and Mora Solvendi are two kinds of delay. An Obligation with a Condition AND an Obligation with a Period refer to the same kind of Obligation. Acts of Man and Acts of God are considered Fortuitous Event under our Civil Code. There can be Joint Obligation in an INDIVISIBLE OBLIGATION. The principal
Free Law Contract Contract law
Organizational Behavior Course Outline Semester 1/2014/2015 Teaching Panel Name Room # Consultation Hours Email Dr. Yusliza Mohd.Yusoff GSB Office By Appointment 2909 dryusliza@ya hoo.com.my The Rationale for Inclusion of the Course in the Program Unlike many business courses that teach participants how to manage money‚ information‚ and other material resources‚ ADW 613 Management and Organizational Behavior is a unique and invaluable course in that participants
Premium Organizational studies and human resource management Organizational studies Organizational culture
graduating students‚ we experienced the same stress and pressure of choosing amongst the multitude of course to take in college. In view of this things‚ we decided to conduct a research regarding what courses will further their chance of getting a good career upon their graduation. We will make a parallel research having the pulp of the presently graduating 4th year students regarding their course preference‚ and a systematic research of the trending jobs in demand for the next four or five years
Free High school
Curriculum Structures CURRICULUM STRUCTURE 4 YEAR DEGREE PROGRAMME SEMESTER 1 Courses Cr G BahasaKebangsaan A/B 3 N 2 U 2 U FCM 1023 Academic Writing Introduction to Oil & Gas Industry and Sustainable Development Ordinary Differential Equations Code MPW 2143/ MPW 2153 Kxx xxx1 3 ECB 1014 Circuit Theory Code MPW 2113/ MPW 2123 LCB 1042 PCB 1012 Cr G Islamic Studies/Moral Studies 3 N Co Curriculum I 1 U FCM
Premium Electrical engineering Control engineering Electronic engineering
Course Project: Applied Information Technology Project Objectives | Guidelines | Milestones | Course Project Outline | Course Project Proposal and Milestones | Course Project Overall Table of Contents | Course Project Technical Areas | | Objective | | Provide an efficient means for students to develop various aspects of a technical/business proposal throughout the course. There are three papers that build on each other through the session to give the students experience in taking a concept
Premium Management Business process reengineering Cloud computing
The current course curriculum that is being taught to DTO-assigned officers is a heavy concentration of strategic-computer based systems. The DTO course covers in-depth TPFDD analysis‚ instillation deployment‚ mobility warrant officers’ roles and responsibilities‚ Single Mobility System (SMS)‚ and completion of the JOPES Action Officer Course. The vast majority of this can be tracked by either the senior transportation non-commissioned officers or mobility warrant officer. DTO’s need to be able
Premium Management United States Army Military