And The (Nobel) Award Goes To… Ernest Rutherford was born at Spring Grove near Nelson‚ New Zealand to a farmer named James Rutherford and his wife Martha Thompson. James had immigrated to New Zealand from Perth‚ Scotland to raise a home and a family. Ernest studied at Havelock School then Nelson College where he was studying when he won a scholarship to study at Canterbury College‚ the University of New Zealand. After gaining his Bachelor of Arts‚ Master of Arts‚ and Bachelor of Science Ernest
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with computer and other technological difficulties. He also created a concierge desk at the Delta Shuttle at national Airports to attract customers with convenient check-in procedures while outpacing the competition. In 1990 when Patrick Mene joined Ritz-Carlton as the chief quality office‚ his mission was to integrate the values and concepts of the Malcolm Baldrige National Quality Award criteria at all the company’s hotels around the world. Using the guidelines‚ Mene focused on new activities
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Early 20th Century: (1900s) * Quality control during World War II * Post-war Japan * Quality awareness in U.S. manufacturing industry during 1980s: from “Little Q” to “Big Q” - Total Quality Management * Malcolm Baldrige National Quality Award (1987) * Emergence of quality management in service industries‚ government‚ health care‚ and education * Evolution of quality to performance excellence * Growth and adoption of Six Sigma * Current and future challenge: continue
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processes that keep your customers informed‚ and responding with actions that satisfy your customers can create delight that can improve loyalty -- in some eases by 20%-30%. You should always remember the value of a customer complaint‚ as detailed in the book A Complaint Is a Gift. If more organizations could adopt this mindset‚ they would greatly improve customer satisfaction. Full text Why do most organizations not recognize the value of customer complaints? Why is it so difficult for a customer to
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Establishing a strong brand image nationally can be challenging‚ and even more challenging internationally. Having standardization across geographical regions is critical for strategic planning. The Ritz-Carlton has excelled in establishing their well-known luxury brand across the world by establishing and adhering to their own standards‚ known as the Gold Standards. They have also established a unique set and order of business priority measurements and have one of the best training programs for
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Motorola Business Strategy Overview and History Since it first entered the competitive electronic firm market‚ Motorola has continued to remain successfully as a world leader in mobile communication technology‚ ranking as the leading maker of cellular telephones‚ paging devices‚ automotive semi-conductors‚ and microchips that are used to operate devices other than computers. Although it has lost a few battles‚ Motorola has taken on the Japanese head to head‚ through these times of Japanese
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UNIT 1 LEGACY OF NATIONAL MOVEMENT WITH REFERENCE TO DEVELOPMENT‚ RIGHTS AND PARTICIPATION Structure 1.1 Introduction 1.2 Foundation of the Indian National Congress 1.3 Gandhi’s Contribution 1.3.1 Gandhi’s “Substance of Swaraj” 1.4 1.5 1.6 1.7 1.8 1.9 1.10 The Karachi Resolution of the Congress The Idea of Socialism 1.5.1 The Idea of Planning The Nature of Gandhian Economics The Gandhian Social Philosophy The Consensus Summary Exercises 1.1 INTRODUCTION The developmental aspirations
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Introduction 1 1.1 Background 1 1.2 Problem Statement 3 1.3 Objective 3 1.4 Rationale 3 2. Literature Review 4 2.1 Quality defined 4 2.2 Quality of private universities in Bangladesh 5 2.3 Quality measures in education 6 2.4 Malcolm Baldrige Award 7 2.4.1 Leadership 8 2.4.1.1 Senior Leadership 8 2.4.1.2 Governance and Societal Responsibilities 9 2.4.2 Strategic Planning 9 2.4.2.1 Strategy Development 10 2.4.2.2 Strategy Implementation 10 2.4.3 Customer Focus 11 2.4.3.1 Voice of the Customer
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.aspx Choppin‚ Jon (1991). Quality Through People‚ A Blueprint for Proactive Total Quality Management. San Diego: Pfeiffer & Company. Creech‚Bill (1994).The Five Pillars of TQM‚ How to Make Total Quality Management work for You. New York: Penguin Books USA Inc. Hunt‚ Daniel V.( 1992). Quality in America‚ How to Implement a Competitive Quality Program. Homewood: Business One Irwin. Khurram‚ Hashmi (2000). Introduction and Implementation of Total Quality Management (TQM) http://www.isixsigma.com/library/content/c031008a
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The Controversy of Homosexuality 12/23/2012 Outline: I. “I now pronounce you husband and husband”‚ when many people hear this statement whether in real life or in movies‚ it brings about many different opinions and reactions. Same sex marriage is still a controversial issue‚ and it’s questionable in many societies‚ in fact it is acceptable in very few communities in the world. People who oppose gay marriage are actually opposing unethical behavior that goes against many beliefs and different
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