A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
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Loyalty Around this time last year I was a high school senior living in Houston‚ Texas. Now I’m a college freshmen 13 hours away from Houston living in Fremont‚ Nebraska. A lot can happen in a one year span. This leads me to explain why I believe loyalty is key value in life! My experiences with loyalty is different from anyone else’s‚ meaning my definition of loyalty to is different to. My definition of loyalty is sticking to a commitment made to a person or place. Growing up my family
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automobile market. Its success revolved around the first ever car made in India- The Ambassador. Modelled on the Morris Oxford series III‚ it is a hardy vehicle suited to Indian roads and conditions. The Ambassador is to India what the Chevrolet is to the United States. In many ways‚ the clatter and bang of the Ambassador‚ is the heartbeat of India. For years‚ one could buy any car in India‚ as long as it was an Ambassador. It is the only car which has been driven over the Indian roads for more than
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CONSEQUENCES OF CUSTOMER SATISFACTION AND DISSATISFACTION The consequences of not satisfying customers can be severe. According toHoyer and MacInnis‚ dissatisfied consumers can decide to: -• discontinue purchasing the good or service‚• complain to the company or to a third-party and perhaps return the item‚ or • engage in negative word-of-mouth communication.Customer satisfaction is important because‚ according to La Barbera andMazursky‚ “satisfaction influences repurchase intentions whereasdissatisfaction
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Car Price Differentials in the European Union Submitted By: ‘Group 4’ Jan1‚ 1993: The single European act became law among member states of EU Goal: To remove barriers to cross border trade & investment within confines of EU Benefits: Increased competition & corresponding reduction in prices Jan1‚ 1999: EU’s member states adopted Euro as common currency Benefits: Would make it easy for the European consumers to compare prices across nations leading to harmonization of prices within Euro
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Hamlet reinforces the significance of loyalty. To what extent does your interpretation of Hamlet support this view? The play Hamlet‚ by William Shakespeare explores the ideas and connections between the principles of loyalty and disloyalty. These ideas engross Hamlet‚ who’s experiences result in the unfolding of the revenge tragedy. This portrayal of such human experience is expressed through Hamlet’s loyalty to the dead King‚ his lack of loyalty to himself‚ loyalty to his beliefs and the contrasting
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diversity‚ customer behavior‚ customer loyalty‚ and exceptional service. Looking back I have learned that customer comments‚ whether they are good or bad‚ should always be taken into consideration‚ addressed and handled appropriately. By recognizing these comments I noticed that they can provide insight to the thought process of the customer and in turn could help improve not only the customer service department but the product as well. The success of a company relies on the customer. Satisfied customers
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Loyalty is applicable for the social class to which most of Confucius’ students held by‚ and still do throughout history because the most important way for an aspiring young scholar to become an important official was to enter a ruler’s civil service through loyalty‚ loyalty is identical to filial piety‚ and loyalty defines one’s moral commitments as being honest and reliable to one’s surrounding social‚ cultural‚ and historical community as a whole. In later ages‚ emphasis of loyalty was often
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Loyalty How is Loyalty defined in the modern military today? Loyalty is a characteristic and trait that cannot be forced upon a soldier nor feared into them. Loyalty is rather created and developed on the basis of trust from others around you including your superiors. Instilling and creating a trusting bond will allow the soldier to develop loyalty to oneself‚ their unit‚ and their chain of command. Per Dictionary.com Loyalty is defined as‚ “Characterized by or showing faithfulness to commitments
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What is Car Loan? Basic Fact Sheet Is Security Required? | Yes (the Car being purchased) | Is Guarantor Required? | No | What is the Tenure? | 1 to 6 years | What is the Interest Rate? | 10.5% to 15% (Diminishing) | Is Part Payment Allowed? | Yes | Is Pre-Closure Allowed? | Yes | Is Balance Transfer Allowed? | Yes | What is the minimum Salary? | Rs. 10‚000 /- Net (pm) | How many days does it take? | 5 to 10 days | What is the loan amount? | Rs. 1‚00‚000 /- to Rs. 1‚00‚00‚000
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