What is operations management? Operations management is an area of management concerned with overseeing‚ designing‚ and controlling the process of production and redesigning business operations in the production of goods and/or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed‚ and effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs (in the forms
Premium Supply chain management Manufacturing Supply chain
accurate & current records must be maintained □ Guests may pre-pay or organisations may pay on their behalf ■ Credit card imprint □ Internal control on credit limits needs to be maintained □ Provides information for management on departmental revenue □ Compilation of reports 6‚ Jobs duty for receptionist (list 3) A hotel receptionist is responsible for greeting guests with a smile‚ welcoming the guest to the hotel and arranging reservations. Other responsibilities
Premium Hotel
preparation and present of any firm’s Operational activities‚ it is necessary to specify the objectives off the processes. This is the key element in the improvement in productivity in businesses around the world. Creating a competitive advantage through operation requires an understanding of
Premium Quality management Management Quality management system
Operations Management Final Report Case Study (1) Gate Turnaround at Southwest Airlines (Chapter Six) (2) Constraint Management at Southwest Airlines (Chapter Seven) (3) Lean Systems at Autoliv (Chapter Eight) 德瑞克(Derek Silkebaken) D974557 2012年1月2日 Chapter 6 Planning Capacity Video Case: Gate Turnaround at Southwest Airlines Q1. How can Capacity and utilization be measured at an airline such as SWA? Answer: Capacity is the maximum rate of output of a process or a system. And utilization
Premium Lean manufacturing Toyota Production System Southwest Airlines
Forecast can help managers by reducing some of the uncertainty‚ thereby enabling them to develop more meaningful plans than they might otherwise. A forecast is a statement about the future. Features common to all forecasts 1. The same underlying causal system that existed in the past will continue to exist in the future. 2. Forecasts are rarely perfect; actual results usually differ from predicted values. 3. Forecasts for groups of items tend to be more accurate than forecasts for individual items
Premium Forecasting Regression analysis Linear regression
Production & Operations Management–Homework 1 for Section 4 Due Tuesday October 16‚ 2012 1.1 Eastman publishing Company is considering publishing a paperback textbook on spreadsheet applications for business. The fixed cost of manuscript preparation‚ textbook design‚ and production setup is estimated to be $80‚000. Variable production and material costs are estimated to be $3 per book. Demand over the life of the book is estimated to be 4‚000 copies. The publisher plans to sell the text to college
Premium Linear programming Optimization Costs
products and even offering a no questions money back guarantee‚ ALDI’s leads the way to a competitive advantage. Not only does the quality of the products allow ALDI’s to pursue a differentiation strategy‚ but modern quality methods like total quality management (TQM) and just-in-time (JIT) also promote low-cost and response strategies. By only keeping max 2 brands per product and only 700 products in ALDI’s stores the makes sure that stock moves fast and the possibility for old stock is very slim. ALDI
Premium Quality assurance Management Quality management
Process Management is a hot topic in business circles today. Most companies report that they are investing in business process management. Some are focused on modeling their operations‚ while others focus on measuring process performance. Some are committed to Six Sigma improvement efforts‚ while others describe how Information Technology (IT) is being used to automate a key business process. Only a few companies‚ however‚ report that they actually use process measures in the day-to-day management of
Premium Process management Business process modeling Malcolm Baldrige National Quality Award
OMM 1 Operations and Material Management Assignment Seth Dahlin University of Phoenix OMM 2 There are many operations a company must accomplish to supply the goods and services people use every day. Operations include everything a company must do to create the goods and services provided to the customers. Materials management includes all the activities within a company that control the flow of materials into and out of the operating systems. The operations and materials managements
Premium Customer service Customer Supply chain management terms
technology to streamline the operation process) and facility costs (old and outdated facilities) at lowest possible. In return‚ they have to compromise low costs with their other objectives. The unskilled staffs and outdated facilities are compromised with the quality in the core process. For example‚ the brief video (facility) in the packaging plant is outdated and requires commentary notes from some guides. However‚ the unskilled guides are not familiar with the operations so they need to read from
Premium Bottleneck Flowchart Operations management