A PROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together
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Chapter Outline Work Measurement OM Spotlight: Work Measurement Activities in Roller Coaster Maintenance Time Study Methods OM Spotlight: Job Description— City of Phoenix‚ Arizona Operations Analyst for City of Phoenix‚ Arizona Predetermined Time Standard Methods Learning Curves Practical Issues in Using Learning Curves Solved Problems Key Terms and Concepts Questions for Review and Discussion Problems and Activities Cases Rehabilitation Hospital of Florida The State versus John Bracket Endnotes
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marketing and finance systems but studies proved that its more effective if you also have a well-designed operation management(production/service) system. The most important key point to design an operation system Design of goods and services Managing quality Process and capacity Location strategy Layout strategy Human resources and job design Supply chain management Inventory management Scheduling Maintenance We will focus in this case on the layout factor and how it can improve the
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supermarkets‚ an effective operation management is able to solve it all. 2. Purpose We had chosen Cold Storage as the supermarket that we are going to study about their operation management. It is situated at 1 Fusionopolis Way at One North station. The operation time is from 9am to 10pm daily. There are offices above the buildings and private houses in the vicinity which has a lot of expats residing and working there. We are going to observe the daily operation in two time slot‚ during
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IT as a Competitive Weapon ASSINGED BY: Dr. Muhammad Yasin Operation Management ASSIGNED TO HAMDARD INSTITUTE OF MANAGEMENT SCIENCES (HIMS)KARACHI DEDICATION This report is extremely dedicated to our beloved parents and family members who worked really very hard and enabled us in realizing our goals and dreams and providing us with the ambition to pursue them. And last but not the least to our caring and supportive teacher‚ our trusty and helpful friend and our course instructor
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POSTGRADUATE DIPLOMA IN BUSINESS MANAGEMENT MODULE: STRATEGIC OPERATIONS MANAGEMENT ASSIGNMENT TITLE: STRATEGIC REPORT ON CHURCHILL INSURANCE June 2011 Ashima Nakra PGDBM-WESTERN GOVERNORS GRADUATE SCHOOL STUDENT ID: 00126489 SUBMITTED ON 15TH OF June 2011 INDEX Churchill insurance- An Introduction - 5 - Association of Birds Eye Operations Strategy and Business Strategy - 8 - Operations Strategy - 8 - Business Strategy - 9 - How Operations Strategy and Business Strategy
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Contents Introduction 1 Defining tour operator 2 Effect of Current and recent trends and development on the tour operations sector 2 Tour operations sector 3 Holiday package 4 Audiences 4 Planning stages 5 Negotiation 7 Details of negotiation 7 Contracting: 8 Pricing details 8 Travel tour operators sell price 9 Brochure planning 9 E – Brochure 9 Appropriateness of E – brochure 10 A case study of Thailand E- brochure 10 Methods of distribution use to sell a holiday
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467995732155Operations Management Assignment Submission 00Operations Management Assignment Submission -474980635000Submitted To: Prof. Kunal GangulyVisiting Professor (Operations Management) School of Management and Entrepreneurship Shiv Nadar University Date: 17-Oct-2014 00Submitted To: Prof. Kunal GangulyVisiting Professor (Operations Management) School of Management and Entrepreneurship Shiv Nadar University Date: 17-Oct-2014 4288790635000Submitted By: Group 1: MBA 2014-16
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Evaluation of Operations Management INTRODUCTION A financial institution is selected for the purpose of this review. To maintain its confidentiality this organization will be referred to as RCB Bank. This review is based on personal working experience in RCB Bank and reference to other materials such as internet and books on related subject. RCB Bank was established in July 1959 with its first branch located in Kuala Lumpur. RCB Bank was the first American bank to be incorporated as a subordinate
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What is service operation management? Covers the activities‚ decisions and responsibilities of operations managers in service organizations Responsible for: Service operation some of organizations resources (equipments‚ materials‚ staff‚ technology‚ whatever account 4 large proportion of organization’s total assets) customers(clients‚ patients) ‘processing’ their customers goods and services delivered to customers • From the customers’ perspective‚ service is the combination of the customers’
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