Flight Centre: Portfolio Analysis of its Competitiveness and Market Opportunities ! ! Student Name: WEI ZHOU Student Number: 43410295 Lecturer Name: Aaron Tkaczynski Course Name: Marketing&Distribution Research Project Course Code: Tour 7032 Date: 15/09/2014 ! ! ! WEI ZHOU 43410295 Executive Summary! Flight Centre (UK) is the British arm of Flight Centre Travel Group (FCTG)‚ it’s the third largest national market for FCTG. While the UK travel market have matured‚ there exists different small
Premium Marketing Travel agency Travel agencies
ABOUT MAGGIES The charity ‘Maggie’s Centres’ has created a series of buildings dedicated to providing free emotional‚ practical and social support for cancer patients. Some of the world’s foremost architects are striving to build these palliative structures with the task of creating uplifting environments for cancer care‚ in honour of co-founder Maggie Keswick Jencks‚ who died from breast cancer in 1995. Maggie`s Centre is not a treatment centre but a place where individuals can meet‚ connect and
Premium Oncology Cancer Palliative care
Coursework 2 In this coursework I will be discussing the statement below with reference to Smith et al’s (2008) with an analytic study of NHS Direct call centre‚ a telephone health helpline in England. ‘The development of advanced IT-based services depends not on technology itself‚ but on particular choices about work organization and the empowerment of front line staff’… Technology has advanced ever so much in the past 100 years in different aspects of life; communication is one of the biggest
Premium Nursing National Health Service Information technology
globe and the problems faces by the operation manger in call centers and discussed how there challenges are increases in contrast of traditional call centers and how the different modals help them in this uncertain and ever changing situation of call centre in new era The paper starts with introduction and then compromises on 6 sections Includes Traditional call center operations management problems‚ demand modulation‚ technology-driven innovations‚ human resources issues that affect call centers‚
Premium Call centre Customer service Computer telephony integration
COPYRIGHT MATERIAL M-Tel Call Centre data: What does it tell us? In May 2009‚ Esther Ching is three months into her role as manager of the complaints section of a call centre‚ located in India. The call centre is owned and run by M-Tel‚ a Malaysian telco company. Her section handles all billing complaints and service difficulties. The main products are landlines‚ mobile telephones and internet access. She is required to present a report about the performance of her section‚ as part of the regular
Free Service of process Complaint Pleading
aim of this report is to analyze the SWOT and PEST analysis of Manchester United. From this analysis‚ it will be possible to identify both the internal and external strengths of the company. SWOT analysis SWOT analysis can be used to know the success factors of ManU as well as to identify the strategies to be overcome the club’s weaknesses. Moreover‚ SWOT analyses will enable the company to identify the opportunities to improve performance. SWOT analysis of Manchester United is presented below: Strengths
Premium United States
The rise of the global leisure/cultural industries Introduction The term ‘globalization’ is widely used to describe a variety of economic‚ cultural‚ social‚ and political changes that have changed the world over the past 50 years (Guttal‚ 2010). Globalization can be conceived as time-space compression‚ accelerating interconnectedness‚ and action at a distance (Kim‚ 2005). Globalization thus suggests the expanding scale‚ speeding up and deepening impact of flows and patterns of social interaction
Premium Globalization Sociology Economics
Electronic commerce commonly written as e-commerce‚is the trading or facilitation of trading in products or services using computer networks‚ such as the internet. Electronic commerce draws on technologies such as mobile commerce ‚electronic funds transfer‚supply chain management‚internet marketing‚online transaction processing‚electronic data interchange(EDI)‚inventory management systems ‚and automated data collection systems.Modern electronic commerce typically uses the World Wide Web for at least
Premium United Arab Emirates Dubai Abu Dhabi
HONG KONG –Still the No.1 Financial Centre in China? Hong Kong has been a major financial centre in Asia for the past decade. Starting off as a fishing village‚ Hong Kong soon developed into a trading centre and then a financial centre. After overcoming a lot of difficulties‚ such as the handing over of Hong Kong in 1997‚ the 911 incident which caused the world’s stock market to fall by a landslide‚ Hong Kong is becoming increasingly prosperous. But with Mainland China’s accelerating economic
Premium People's Republic of China Foreign exchange market Hong Kong
Event Date Description Radisson and des Groseilliers are voyagers from France who travelled to north of Lake Superior to begin a fur trading 1659 They went to Montreal and travelled to Lake Superior to begin a trade business with the Cree and Ojibwa people The world’s oldest operating trading company is created on May 2nd‚1670 by the Royal Charter 1670 King Charles II issues a Charter HBC to give them monopoly over all trade in the area. In return HBC pays the King two elk and two black beaver
Premium Canada United States Native Americans in the United States