OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept of outsourcing
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channel and value-based pricing. SITUATION ANALYSIS INDUSTRY ANALYSIS Burger Machine possesses good information about the market and knows what the market needs and wants. They were the first one to establish a 24/7 burger machine and was nicknamed as “the burger that never sleeps”. Even with the marketing strategy of the competitors like “buy one take one” they didn’t get into it because they believe that quality is what the market wants. SALES ANALYSIS Burger Machine currently ranks 4th in the
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Biotechnology industry Analysis BACKGROUND The health care industry Provides health products and service which involved the leading technology of life science. It is a fast-growing industry and will continue to grow in the future because of the increasing request to the advanced medical care. The Global Industry Analysis (GIA‚2009) predicted that the prescription drug market is value around $897 billion in world economy in 2015‚ and Asia-Pacific region is expected to have highest growth in prescription
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Notes for Airline Industry Analysis This is not an exhaustive analysis. We created it for guidance during our marking‚ but everyone’s paper was different. Executive Summary max 400 words; most important conclusions from the analysis. Make it persuasive. • Lose marks for not having an Executive summary 1. Industry Position Define the business/industry‚ what it does‚ how it does it Need to show a map of the airline flights. Second best is a description. WJ is N. America‚ Mexico
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Lindsey Gilmore Professor Verk ENGL 230C-04 4/10/2017 Film Review: Fences A movie like Fences only comes once in a great while. It is sort of an unconventional movie‚ unlike most. It is filmed almost as though it is a play‚ which is exactly how this film got its origins. Written by August Wilson in 1985‚ Fences started off as a Broadway play that ended up winning the Pulitzer Prize for Best Drama in 1987. This drama focuses on exploring the African-American experience and looks deep into the heart
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based on a news article that was published by The Boston Globe in January 6‚ 2002 called "Church Allowed Abuse by Priest for Years." The group that did the research and published this article was called "Spotlight"‚ which is where the name of the movie came from. Tom McCarthy who was the director of this film made Spotlight so well that it has won almost twenty-seven awards from all over the country and even from different countries all over the world and also was also nominated for thirteen different
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Mohan Shiv Section #1 Boston College Carroll School of Management MM 720 Management Practice I STRATEGIC ANALYSIS Professor MCCLEELLAN Case: Cola wars Continue: Coke and Pepsi in the 21st Century September INDUSTRY ANALYSIS OF THE CARBONATED SOFT DRINKS INDUSTRY Description of the Industry The industry of Carbonated Soft Drinks (CSD) is highly concentrated. The three major companies‚ Coca Cola‚ PepsiCo‚ and Cadbury Schweppes accounted in 1998 for more than 90% of market share
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Psychology 101 The movie Radio HE gerwq up fasinated by Radio his niek name Radio was given to him by the town people because of the radio he carried everywere he went . He still attend T.L. HANNA HIGH SCHOOL and helps coach the football team . AS his mother in the film started there is no name for what is wroung with JAMES . It is almost certantly a genetic disorder because both his father and younger brother share the the same defect. During the course of the movie‚ Radio displayed
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Braveheart Edward the Longshanks‚ king of England was a dominant figure bent on obtaining allegiance by most any means available. He was an autocratic leader in that he was the central authority. The only power that he was willing to give was to those that he could still control through fear and bribery. Expansion of his power base came by using the greed of others. Given no concern for human needs‚ he expected his followers to do what they were told and not think for themselves. Input from others
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bullying and feel they have no one to to turn to. It’s pretty sad. If you do see bullying‚ please take a stand and stop it! We need to end bullying and make this world a happier place to live. People are bullied for a variety of reasons. According to the movie “Bully”‚ Alex Lockwood was bullied for his looks. The students would call him names like “fish face” (“Bully”). Being bullied for your looks is just one reason you may be bullied. In one of the readings‚ Jason was bullied for being
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