Quality Management Principles in Travel Agency By: Ihsan Raharjo - 7085271 Definition of Customers: There are two kinds of customers that can be considered for a travel agency. The first is the public‚ in which this also has several types of customers that have different needs and expectation. The second is corporate customers‚ they have more specific needs which is related to the needs of their business and how the travel agency can support it. Definition of Products: Products that is offered
Premium Travel agency Airline ticket Travel
Institute of Business Management Chennai - 020 FIRST SEMESTER EMBA/ MBA Subject : Principles and Practices of Management Attend any 4 questions. Each question carries 25 marks (Each answer should be of minimum 2 pages / of 300 words) 1. What are the fundamentals of staffing and manpower? Explain the different methods of selection recruitment‚ training and development. 2. Explain the nature and functions of Directing. Direction is a continuous function and therefore management must supervise and
Premium Management
About the Case Study This case study is about the Human Resources Management challenges faced by a retail organization and the appropriate HR Technology solution provided to meet out these challenges. About the Organization in Case Study The organization in the study is one of the largest retail stores chain across the globe. They have around 100 retail stores in India in different locations and looking to expand further to more than 200 store across India. Organizational Structure Organization
Premium Human resource management Management Retailing
Unit CU3957: Principles of Management and Leadership Assignment Within this assignment I will describe my understanding of the links between management and leadership‚ the skills and styles of management and leadership‚ the application of management and leadership theories in an organisational context and planning for the development of management and leadership skills. 1. Management and Leadership Links To fully explain the relationship between Leadership and Management we need to appreciate
Premium Leadership Management
Principles of Management Assignment Management vs. Leadership All four managers agreed that there was a difference between managing and leading‚ which means there is no gap. They all defined managing as process‚ procedures‚ task focused and results; compared to leading‚ which was focus on developing people. The positive benefit is it helps implement new processes the within the Contact Centre at MPI because all levels of management have a clear understanding that leading is people development
Premium Management
Human Resource Management 13th Edition Gary Dessler Chapter 11 – Establishing Strategic Pay Plans Employee Termination is includes all forms of pay or rewards going to employees and arising from their employment. 2 Main Components Of Employee Termination: Direct Financial Payments – pay in the form of wages‚ salaries‚ incentives‚ commissions‚ and bonuses. Indirect Financial Payments – pay in the form of financial benefits like employee-paid insurance and vacations. There are 4 forms that managers
Premium Employment Wage Minimum wage
products and even offering a no questions money back guarantee‚ ALDI’s leads the way to a competitive advantage. Not only does the quality of the products allow ALDI’s to pursue a differentiation strategy‚ but modern quality methods like total quality management (TQM) and just-in-time (JIT) also promote low-cost and response strategies. By only keeping max 2 brands per product and only 700 products in ALDI’s stores the makes sure that stock moves fast and the possibility for old stock is very slim. ALDI
Premium Quality assurance Management Quality management
produce analysis on Eric and Kipsy case study as well as evaluate the problems which faced Eric “the new manager” and Kipsy “the clerk”‚ this paper will explain the nature of the problems also will identify the possible causes of the main problem from my point of view and find solutions and recommendations to the difficulties they have experienced within the organization. 2. Problems:- 2.1 To begin with identifying some of the problems occurred in the case study • Salesmen- clients unsatisfied
Premium Motivation Maslow's hierarchy of needs
safety Needs 3. Social Needs 4. Esteem or ego needs 5. Self – actualization needs. 2. Define Management By Objectives. According to John Humble - Management By Objectives or “MBO is a dynamic system which integrates the company’s need to achieve its goals for profit and growth‚ with the manager’s need to contribute and develop himself.” In other words‚ MBO is a dynamic system of management; it recognizes the need of the manager to achieve and to grow on the job and it integrates the individual
Premium Maslow's hierarchy of needs Management
1 MANAGEMENT PRINCIPLE‚ MANAGEMENT THEORY‚ AND MANAGEMENT PRACTICES MGMT310 American Military University Monique Outerbridge 2 Every organization utilizes different types of management techniques‚ practices‚ theories and principles. Each organization utilizes their own practices as it correlates to their organizations’ mission‚ goals and culture. What works for one organization may not work for the next. In my opinion‚ I believe that multiple management practices can work for an organization
Premium Management