SERVICES AND CUSTOMER MANAGEMENT GRIEVANCE AND COMPLAINT HANDLING IN SERVICE INDUSTRY Group Members: Gowtham Nannapaneni (10018) Thammiah Ayappa (10042) Amit Kumar Jha (10064) Kundal Mahanta (10085) Sowmya.B (10108) Group Members: Gowtham Nannapaneni (10018) Thammiah Ayappa (10042) Amit Kumar Jha (10064) Kundal Mahanta (10085) Sowmya.B (10108) Group Members: Gowtham Nannapaneni (10018) Thammiah Ayappa (10042) Amit Kumar Jha (10064) Kundal Mahanta (10085) Sowmya.B (10108) Group
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Under internal control‚ there are three issues arises in the chicken run case study. 1st issue is the credit control system is weak. The lack in credit control system can be seen when the marketing department continued to supply product to Cold Gold Sdn. Bhd even though Cold Gold Sdn. Bhd credit is gone beyond its limit. Besides‚ Ms Choy as a credit controller did not take proper action about this issue. The recommendations are Ms Choy as a credit controller should know her duties and responsibility
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NVQ LEVEL 3 UNIT 19: The principles of infection prevention and Control Learning Outcomes and assessment criteria (question and answer) 1. Understand roles and responsibilities in the prevention and control of infections 1.1 Explain employees’ roles and responsibilities in relation to the prevention and control of infection Answer: Control of infection is very important specially on a care homes because I as a healthcare service provider is working on vulnerable adults or old people‚ it is
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appropriate action is taken on any concerns that are raised. All complaints are recorded and available on request from both OFSTED and parents. The records include any action taken for each individual complaint. There are two stages to our complaint procedure Stage One If a parent/carer has a complain about the Nursery or the conduct of a individual member of staff we try to solve the problem by speaking to those involved or to the Manger to try to resolve the problem. If satisfactory resolution cannot
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IC100 Emergency evacuation policy and procedures HLTOHS300A Contribute to OHS processes Element 5.Participate in the control of emergency situations 1. According to the regulations how often should evacuation drills/practice take place in the children’s services? * Every 6 month 2. How does the service record drills/practices? - written and kept in a log book - Record all the details including: ( Type of drills‚ the date‚ time‚ duration‚ number of children‚ meeting place
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Clark Material Handling 1. Is the Product Strategy Study conducted by the John Morton Company more than scientific mumbo jumbo? If you were David Richards how would you address the concerns of Joao Santos? - Yes. It is more than scientific mumbo jumbo. - How to address João Santos’ concerns? • Show him that Clark is having many problems: 1. It’s losing the market share‚ if we don’t do anything‚ we will be worse off. 2. It has lost brand reputation 3. The competition will become more serious:
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You Can’t Control your Reputation! Epictetus‚ a slave turned philosopher‚ was interested in the idea of inner peace from a young age. After being freed‚ he wrote a book detailing the journey to inner happiness‚ “The Manual”. In this text‚ he states that the only things that you can control are the things within your mind. In order to reach inner peace‚ you must accept that some things are out of your control and you cannot change. The only thing you can do is respond to what others do unto you
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Fadi Kotob Team Members: Chua Hock Lai (4335120) Ho Wei Giin (4398063) Koh Hee Ting (4337062) Ong Wen Pin‚ Sean (4397940) TABLE OF CONTENTS 1.INTRODUCTION 3 2.DEFINE 3 3.MEASURE 4 4.ANALYZE 7 5IMPROVE 13 6.CONTROL 19 1. INTRODUCTION In every business‚ quality control is the most important portion that affect the business concept hence in order to strive a better profits in business‚ we need to make sure that quality of services is provided to consumers. In our project team case study
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CASE Analyzing Casino Honey-Handling Processes – Teaching Note Case Questions: 1. Draw a diagram of the drop process. How long should it take to empty 300 silver dollar slot machines? Getting the slot cabinet keys only needs to be done one time and takes 15 minutes. Getting the drop buckets will take 3‚000 minutes (300 x 10). To empty 300 slot machines‚ 15 carts need to be delivered (300/20)‚ and delivering the 15 carts will take 450 minutes (15 x 30). Total time to complete the process
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REFERENCES: a. AR 190-11 with Change 1‚ Physical Security of Arms‚ Ammunition‚ and Explosives‚ dtd 30 SEP 93‚ Update Change dated 12 MAR 98. b. AR 190-13‚ The Army Physical Security Program dtd 30 SEP 93. c. AR 190-51‚ Security of Unclassified Property (Sensitive and Non-Sensitive)‚ dtd 30 SEP 93. d. AR 710-2-1‚ Using Unit Supply System Manual Procedures‚ dtd 28 FEB 94‚ Update 2-14. e. DA PAM 710-2-1‚ Using Unit Supply System Manual Procedures‚ dtd 28 FEB 94‚ Update 2-14. f
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