is available at http://www.emerald-library.com Journal of Management Development 19‚6 456 The story of Singapore Airlines and the Singapore Girl Deputy Head of Department/Group Head‚ Republic of Singapore Air Force‚ Singapore Keywords Airlines‚ Singapore‚ Brands‚ Differentiation‚ Strategy‚ Service quality Abstract Maps the strategic 50-year journey of Singapore Airlines (SIA) to identify the underlying factors that account for its extraordinary success and world-class stature. Both longitudinal
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Assessing Corporate Culture: Southwest Airlines Q Organizational Philosophy‚ Mission‚ Vision‚ Values Southwest Airlines clearly outlines their values in their corporate mission statement: The mission of Southwest Airlines is dedication to the highest quality of customer service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and company spirit (www.southwest.com). This mission both describes the company ’s approach to its workforce‚ and the customer at large. Rather than
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5 Human Resource Planning 5 Workforce Planning 9 Project Management 11 Project Methodology 13 Change Management 16 Conclusion 18 Continental Computer Corporation (CCC) Introduction The restructure within CCC opened the organisation to many problems leading to different structures as set by the different VP of the different division leading to no proper coordination between the three
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SOUTHWEST AIRLINES Southwest Airlines Co. is a major U.S. airline and the world’s largest low-cost carrier‚ headquartered in Dallas‚ Texas. It was established in 1967 that operates Southwest Airlines and AirTran Airways to fly among three major Texas cities – Dallas‚ Houston and San Antonio. It is the biggest operator of the Boeing 737 in the world. Flight distances ranged from 190 to 250 miles and flight time were about 45 minutes. Today Southwest operates nearly 400 Boeing 737 aircraft to 59 U
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Southwest Airlines - Company Motivation Profile Sam George Daher‚ BUS 6351 Business and Society Professor Fernando Garza Wednesday‚ May 2nd‚ 2006 Abstract Southwest Airlines is one of the most desired employers. The company ’s unique corporate culture has been established since Southwest Airlines first started. In addition‚ Southwest Airline ’s mission statement‚ organizational structure‚ and decision-making strategies are also important to Southwest ’s culture. Southwest Airline uses many
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Classic Airlines with a fleet of 375 airplanes and more than 2‚300 daily flights‚ has been one of the Largest airlines in the aviation market. The company had over 8.7 billion dollars in sales with nearly 10 million dollars in profit (University of Phoenix Material‚ 2010). However‚ with rising overhead costs and decrease in consumer travel‚ the company is facing a 10 % decrease in share prices. With the economic slowdown‚ Classic Airlines needs to analyze critically and
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particular airline. Delta as we know it today‚ traces its roots way back to 1924. Huff Daland Dusters was founded as the world’s first aerial crop dusting organization. In 1928 the company became Delta Air Service‚ and the following year Delta carried its first passengers over a route stretching from Dallas‚ Texas to Jackson‚ Mississippi with stops in Shreveport and Monroe‚ Louisiana. In 1941‚ the company moved its headquarters from Monroe to Atlanta‚ Georgia. Deregulation of airline industry in
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very few suppliers of a particular product • There are no substitutes • Switching to another (competitive) product is very costly • The product is extremely important to buyers - can’t do without it • The supplying industry has a higher profitability than the buying industry Power of Buyers - This is how much pressure customers can place on a business. If one customer has a large enough impact to affect a company’s margins and volumes‚ then the customer hold substantial power. Here are
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Alaska Airlines ran its business satisfied with complacency and dependent on customer loyalty and goodwill (Avolio‚ Patterson‚ & Baker‚ 2015). While Alaska Airlines was thinking the business could sustain this practice‚ many changes were occurring that would have a ripple effect and adversely affect the airline (Avolio‚ et al.‚ 2015). One executive stated it started as far back to 1999 when the airline was succeeding despite themselves due to fortuitous fuel costs and a good economy” (Avolio
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Many wonder about the influence of product /service contents or features on business function. Why do people prefer certain airlines and not others? Some insist on KLM‚ while others prefer EMIRATES. Some choose VIRGIN ATLANTIC AIRWAYS‚ while some others go for BRITISH AIRWAYS. Yet many people contend that there are no significant differences among well – known airlines. The passengers’ choice may be influenced by the quality of services offered or the attractive price package‚ or value for money
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