CHALLENGE ON KBANK’S SERVICE EXCELLENCE By Natnicha PRACHAKITTIKUL (ETU20150043) MSc in International Luxury and Brand Management ESC Rennes School of Business Abstract Many people have doubt about KASIKORNBANK (KBank) service. As double standard still remains in KBank branch services‚ it is urgent need for KBank to improve its services in order to meet its commitment “Towards Service Excellence (at every level)”. In this essay‚ five features of service‚ 7Ps service marketing mix‚ and SERVQUAL
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Service Marketing 10MBAMM314 Syllabus Module I Introduction to services: What are services‚ Why service marketing‚ Difference in goods and service in marketing‚ Myths about services‚ Concept of service marketing triangle‚ Service marketing mix‚ GAP models of service quality Module II Consumer behaviour in services: Search‚ Experience and Credence property‚ Customer expectation of services‚ Two levels of expectation‚ Zone of tolerance‚ Factors influencing customer expectation of services Customer
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Value Proposition Assignment The Bad ones:- McKinsey’s Corporate Finance Site : Our value proposition rests on an unrivalled package of strategic‚ transactional and financial advisory services‚ uniquely linked with independent judgement and deep industrial/commercial insight. Our reward is not “transaction-based”‚ so we can maintain genuine objectivity in our client’s long-term interest. In negotiating and carrying out an engagement for a client‚ we participate fully in the client’s corporate thinking
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Synopsis: Jeff Pankoff is professional a mechanical engineer works for National Corporation. National Corporation has 8‚000 employs around the world‚ and their annual sales are around $600 million. National Corporation is a successful company which has been in business for over 100 years. The company is divided to three divisions: to machine division‚ component division‚ and tool production facilities and Jeff was assigned to the tool division. He starts working there as mechanical engineer. While
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“A STUDY ON COCONUT SHELL CHARCOAL IMPORT AND EXPORT” To Reference with M/s Ashwin Exim India Pvt Ltd at Tuticorin Dissertation submitted to Manonmaniam Sundaranar University In partial fulfilment of the requirements for the award of Master of Business Administration Submitted by A. PON SELVI 1190600 Under the guidance of Prof. N.MARIA NAVIS SORRIS M.COM.MBA‚ Mphil‚ PhD‚ Department of Commerce‚ V. O. Chidambaram College‚ Tuticorin. DEPARTMENT OF COMMERCE V. O. CHIDAMBARAM
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Using the scenario provided‚ discuss how your understanding and consideration of related literature informed your planned action. Identify how an international perspective could also influence the decisions made. Introduction The group I was in was given the scenario 1 (You are a School Sports Co-ordinator (SSCO) in an inner city school and your data highlights that your Key Stage 4 female students are not participating in extra-curricular activities). We did this piece of work as a group
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Operations Management History The Role of Services in an economy Operations Management: Set of activities that create value in the form of goods and services‚ Timeline of OM: Crafts Manufacturing Industrial Revolution (1770 England): • Invention of steam engines‚ replaced human power • Started with textile industry • Increased use of refined coal Division of Labor (1776‚ Adam Smith) Standardized parts (1800‚ Eli Whitney)‚ interchangable parts Steam Ships (1807) Telegrapgh (1844
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Strategic Service ManagementValue chain techniqueMaster of Arts in International Service Management(MAISM)Maedot Assefa Kebede20073755Michel AltanSjoerd A. GehrelsSchool of Graduate StudiesStenden UniversityLeeuwardenThe NetherlandsNovember‚ 2008 | Table of Contents 1. Introduction 3 2. Value chain Goal and objectives 3 3. Origin of the Value chain 6 4. Value chain and the ten schools 7 5. Advantages and Disadvantages of the Value Chain 9 6. Value Chain in Service industry 10 Bibliography
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Brand Personality‚ Values and Cultural Differences on Consumer Behavior and Service Management Example: McDonald’s Author: David Burtscher Date: 23th of June‚ 2014 I Abstract This paper presents the constructs of personality and brand personality as well as the construct of values from consumer behavioral view. Furthermore the paper gives a short insight into value related cultural differences. The paper can be arranged into three parts: personality‚ values and culture. At first
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Net present Value‚ Mergers and acquisitions Abstract Main objective of undertaking this to report was learn about NPV present value (NPV) method to make capital budgeting decision(Google NEW Project) and success factors involved in mergers and acquisitions(Google-Groupon Case). Answers to the Assignments Part I: Google should go ahead with the new project. Part-II: Google’s acquisition of Groupon would have been win -win situation for both corporations Now I will discuss both parts in detail
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