providing safety and security in the workplace and improving employee relations. Our stated in our text‚ “Researchers have repeatedly demonstrated that when service worker satisfaction is high‚ customer satisfaction is high‚ and that when job satisfaction is low‚ customer satisfaction is low.” (Evans & Lindsay‚ 2011) Utilizing the balanced scorecard approach‚ the USPS gauged the VOE by measuring safety based on the requirements of the Occupational Safety and Health Administration. Employee satisfaction
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Gaither Operational Decision Making 8/29/2010 The U.S. Postal Service It is important for the U.S. Postal Service to have a high volume of mail to process in order to follow the mission statement. An organization mission is its reason for existence and is expressed in the mission statement (Stevenson 42). Mission of the Postal Service: The Postal Service shall have as its basic function the obligation to provide postal services to bind the Nation together through the personal‚ educational
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last couple of years has also contributed to this decline. Finally‚ the extremely competitive environment of express mail has an effect on USPS ’ volume. As standard mail becomes obsolete and the electronic revolution takes over‚ the United States Postal Service needs to develop a new strategic action plan in order to adapt and sustain profitability in this dynamic environment. There are a number or short and long term problems that need to be addressed. Short-term problems include rigid business
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Holloway BSOP 588 – Managing Quality Final Project United States Postal Service – Reinvesting The Vision Keller University Professor Sharon Radke February 26‚ 2013 Abstract The United States Postal Service’s (USPS) CustomerPerfect performance management system‚ describes what was to be of the Postal Service mission‚ vision and goals to drive the growth deliver reliable‚ secure‚ prompt and cost-effective universal service. Though USPS describes customer
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Balanced Scorecard: USPS Keller School of Management BSOP-588 Managing Quality Professor Robert Lee February 8‚ 2014 Introduction Performance management systems are often designed to enable organizations to plan‚ measure and control their performance‚ so that decisions‚ resources and activities can be better aligned with business strategies to achieve desired results and create shareholder value. The Balanced Scorecard is a performance tool using financial and
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A Balanced Scorecard for General Practice Andrew Ridley Director of Primary and Community Care Commissioning Tower Hamlets PCT Overview • Why a BSC ? • How was it developed ? • What’s in it ? • How is it being implemented ? • Barriers and issues • Improvements delivered as a result ? • What next ? Why a BSC ? • A Focus on our role as Commissioner • Variation in quality between practices • Are the poor always poor ‚ or the good really always good ? • Support a move from anecdote to transparent
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objective measures to review the efficiency of the company taking into account all the dimensions of its operations. (Murali and Punniyamoorthy‚ 2008). Many organisations have introduced a Balanced Scorecard to manage the implementation and measure their Strategies. What is Balanced Scorecard? The Balanced Scorecard (BSC) is a strategic performance management framework that allows organisations to manage and measure the delivery of their strategy. The concept was introduced by Robert Kaplan and David
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THE BALANCED SCORECARD 1 Why businesses need a balanced scorecard The balanced scorecard was developed by US academics Robert Kaplan and David Norton in response to the shortcomings of traditional financial measures. Traditional financial measures are one-dimensional. By definition‚ they only look at the financial aspects of a business. Traditional financial measures are historical. They tell us nothing about what may happen to the business in the future. There are many examples of businesses
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change the department sight for a group of architecture from four aspect performance index to assess the performance of the department. So‚ the perfect performance management system of Balanced Scorecard (BSC) is work out by the Robert Kaplan & David Norton in 1992. 2.0 Balanced Scorecard Defined A Balanced Scorecard is a performance management tool used by executives and managers to manage the execution of organizational
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A Balanced Scorecard is‚ “A set of four measures directly linked to a company’s strategy: financial performance‚ customer knowledge‚ internal business processes‚ and learning and growth” (Pearce & Robinson‚ 2009‚ p. 202). 123 See M3e Free Bail bonds need to develop a balanced scorecard to assist in defining the company’s mission‚ values‚ vision‚ and SWOTT analysis. Perspectives A balanced scorecard suggests the company collect data and analyze the perspectives view of the organization learning and
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