Safety measures for pessangers on board.. During take offs and landings - safety briefing or demonstration by flight attendants - seat belt - seat position for take off ( fully forward and not lying down ) - shut down all electrical devices prior to take off and landing ( to not interrupt the aircraft systems ) - no smoking at all time while on board ( follow the signs on board ) - Emergency escape door ( in an unlikely event of emergency‚ e.i : aircraft on fire
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good customer service is essential for a healthy business in creating new customers‚ keeping loyal customers‚ and developing referrals for future customers Important of Customer Service: Customer service is important because customer service does more than simply provide a means to drive sales. It is also said that when companies have a commitment to a customer service this raises the bar of competition. There are following tip for good customer services Excellent customer service begins at
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Why is GDP per capita useful as a measure of living standards? What are the limitations of GDP per capita as a comparable measure of living standards? Gross Domestic Product (GDP) measures the monetary value of final goods and services produced in a given year by factors of production within a country. GDP reports are released on the last day of each quarter‚ reflecting the previous quarter. Therefore‚ it is measured on a quarterly basis and measures the level of economic growth in different countries
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business. Step 5 Encourage creativity in employees to help them achieve goal objectives. Create a supportive work environment that promotes risk-taking while showing employees that you trust their talents and ideas. The ability to get innovative may motivate some employees to continue working toward their goals. Step 6 Pair up employees with similar career goals. The staff members may feed off one another for a push toward their objectives. Step 7 Provide the tools for employees to reach their goals
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Gross Domestic Product (GDP) is defined as the total value of all final goods and services produced in an economy within a given period (Economics Course Notes‚ 2006). As is common in most economies worldwide‚ it is used to gauge the performance of the economy. GDP is calculated with an assumption that all goods and services produced in the period specified have been sold‚ and all the income derived from the sale is spent within the same period. The expenditure method calculates GDP as follows:
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Homework #2: Goods‚ Services‚ and Operations Management Written By: Tamara Ellis Prof. Samuel A. Garwon MGMT 480 – 002 March 6‚ 2013 1. Explain why a bank teller‚ nurse‚ or flight attendant must have service management skills. How do the required skills differ for someone working in a factory? What are the implications for hiring criteria and training? Service-providers need technical/operations skills plus human interaction and marketing skills. A bank teller‚ for example‚ must be able
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IMPROVING SELF-SERVICE TECHNOLOGIES UTILIZATION: THE POTENTIAL IMPACTS OF TECHNOLOGY ANXIETY‚ NEED FOR INTERACTION WITH SERVICE EMPLOYEES‚ AND EXPECTED SERVICE QUALITY By M.S. Southern Illinois University Carbondale‚ 2003 B.S. Srinakharinwirot University‚ 1999 PR EV A Dissertation Submitted in Partial Fulfillment of the Requirements for the Doctor of Philosophy Degree Department of Management in the Graduate School Southern Illinois University Carbondale May 2008 IE Kiattisak
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In this essay‚ I will attempt to trace the development of the concept of intelligence and the various different ways of measuring it. I will discuss‚ starting from the early twentieth century‚ how intelligence first became of so much importance and of how the knowledge and understanding of the concept of intelligence has increased throughout the century. I will briefly describe the origins of the concept of intelligence and I will also mention the most recent developments in the subject such as those
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Moment of Truth Aldo is the object that we chose to observe and study their customer service quality. Aldo is a private corporation that owns and operates a worldwide chain of shoe and accessory stores. Based on our observations‚ we felt dissatisfied through its customer service for the following reasons: 1. POOR GREETING. The staffs are not greeted the customers immediately. Although they are busy with others‚ they still can give a smile and quick greeting‚ and tell them they will be attended
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Service Recovery Definition of Service Recovery Service Recovery means that a service breakdown has occurred and the problem has been corrected to the customers satisfaction Goal: Help retain customer’s as loyal Service Recovery Customers do not expect you to be perfect. They do expect you to fix things when they go wrong. Creating A Service Recovery Environment Be A Role Model Ask Staff For Suggestions Solicit Customer Feedback Reward Good Customer Service Behavior
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