PGBM03 OPERATIONS MANAGEMENT Module Guide & Study Material Pack Module Leader: Dr Tie Xu SUNDERLAND BUSINESS SCHOOL PGBM03 OPERATIONS MANAGEMENT Welcome to PGBM03 Operations Management This module is designed to give an introduction to that part of the organization which is responsible for creating and delivering its products and services. Organizations only continue to exist if they meet their customers’ requirements. Whilst “Marketing” has the role of identifying these requirements
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rather than inspection. Objectives of TQM o Meeting the customer’s requirements is the primary objective and the key to organisational survival and growth. o The second objective of TQM is continuous improvement of quality. The management should stimulate the employees in becoming increasingly competent and creative. o Third‚ TQM aims at developing the relationship of openness and trust among the employees at all levels in the organisation. Significance of TQM The importance of TQM lies in the fact
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Student’s Learning Objectives “Cognitive Domain” 1. After completing the lesson‚ the student will be able to analyze the question and build their own formula for them to answer and solve that problem. 2. After this unit‚ the student will have to recognize the meaning of that certain topic and state or identify it by their own interpretation. 3. By completing the activities‚ the student will provide a plan on every situation that challenge on them and organize it to reach their goals.
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with employee retention because the company goes through many steps to find objective based employees which clearly fit the company ’s profile. They do mention that they have left behind very talented people who were not fitted with the company ’s profile. Every employee goes through two interviews‚ one from management and one from the HR department‚ and then completes a 4 week course of training. To meet the company ’s profile‚ employees must be humble‚ and must place we before I in any situation
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HUMAN BEHAVIOR IN ORGANIZATION 1. Conflict is the struggle that arises when the goal-directed behavior of another person or group. Whether conflict benefits or harms an organization depends on how it is managed. There are four basic types of conflict and combination of these that can arise in an organization. 1. Issue conflict -is usually a disagreement between two or more groups arising from differences in organizational viewpoint. 2. Intrapersonal - conflict between two individuals
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Instructional objectives may also be called performance objectives‚ behavioural objectives‚ or simply objectives. All of these terms are used interchangeably. Objectives are specific‚ outcome based‚ measurable‚ and describe the learner’s behaviour after instruction. Instructional objectives serve as goals that teachers have set in the achievement of a greater goal. They also tell students what is expected of them. Instructional objectives make definite the direction in which teaching leads and become
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basic measure of performance for economics‚ industries‚ firms and processes. Improving productivity is a major trend in operations management because all firms face pressures to improve their processes and supply chains so as to compete with their competitors. Productivity is the value of outputs (services and products) produced divided by the value of input resources (wages and cost of equipment). The labour productivity is given by‚ Labour Productivity=OutputLabour Hours As a manager‚ the thing
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in the target market‚ marketing managers rely on the 7 O’s framework of consumer research. 7 Os: Occupants‚ Objects‚ Objectives‚ Organizations‚ Operations‚ Occasions‚ Outletss Who constitutes the market? Occupants What does the market buy? Objects Why does the market buy? Objectives Who participates in buying? Organizations How does the market buy? Operations When does the market buy? Occasions Where does the market buy? Outlets Buyer’s needs‚ characteristics and decision
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Study/Research Objectives The MOST important thing you will ever write “This section is very IMPORTANT. As part of the evaluation of your application‚ you are required to attach a one page (please do not exceed the one page limit) of a clear and detailed description of your study objectives. Give your reasons for wanting to pursue them in the U.S. Describe the kind of program you expect to undertake and explain how the proposed field of study fits in with your educational background‚ your future
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Marketing objective Marketing objective is defined as what you want to achieve before entry a new market. An objective can aim at achieve more‚ reduce errors and improve effectiveness and efficiencies (University of Ballarate‚ 2013). In addition‚ SMART approach is one of the most important ways for marketers to make strategy plan. Therefore‚ this study will use SMART approach to making marketing objective. SMART stands for: specific‚ measurable‚ achievable‚ realistic and timed. Before using this
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