P.O. Box 342-01000 Thika Email: info@mku.ac.ke Web: www.mku.ac.ke DEPARTMENT OF BUSINESS AND SOCIAL STUDIES COURSE CODE: UCU 001 COURSE TITLE: COMMUNICATION SKILLS Instructional manual for BBM – Distance Learning MODULE AUTHOR: MRS. SUSAN KAJUJU LAIMARU 1 TABLE OF CONTENT CHAPTER ONE................................................................................................................................. 4 1.0 INTRODUCTION TO COMMUNICATION ...............................
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who had some unpleasant experiences at work and he needed to talk to someone and express his feelings. According to Egan 2010‚ some of the important skills of an effective counsellor are good communication‚ active listening‚ empathic responding‚ probing‚ challenging and summarising. In this essay I will endeavour to elaborate on these and other skills which I used during the session‚ what I did well‚ what I should have avoided or done differently‚ the lessons learnt from this experience and how I
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Improve Your Communication Skills Introduction - Why you need to get your message across Why Communications Skills Are So Important The purpose of communication is to get your message across to others. This is a process that involves both the sender of the message and the receiver. This process leaves room for error‚ with messages often misinterpreted by one or more of the parties involved. This causes unnecessary confusion and counter productivity. In fact‚ a message is successful only when both
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University of Phoenix Material Student Listening Inventory This inventory should help identify your listening strengths and weaknesses within the context of a college classroom. The word speaker can mean the instructor or another student. Remember that most of us overestimate how well we listen. Give some serious‚ realistic thought to each statement before responding. Use the following numbers to indicate how often you engage in these listening behaviors: 1 = almost never‚ 2 = not often‚ 3 =
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are three outstanding skills or abilities you have as an effective manager? Why? 2. What are other three skills that are most critical for your personal development as an effective manager? 3. Create an improvement agenda or strategy for fulfilling this set of skills (addressed in question 2). Many people believe that the expertise is not necessarily good managers. Because who wants to be a good manager‚ people needs to know self-capacity‚ their management skills. In my four most essential
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1.1 REASONS FOR COMMUNICATION The reasons why people communicate is to (a) express needs (b) to share ideas (c) to build relationship and socialise (d) to ask question and share experience 1.2 HOW COMMUNICATION AFFECTS RELATIONSHIP IN THE WORK SETTING communication affects relationship at work place e.g. with colleagues‚ people using services‚ children and their families‚ help to build trust‚ understanding of individual needs‚ communication is used to negotiate‚ to prevent or resolve conflict and
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Soft skills Soft skills is a sociological term relating to a person’s "EQ" (Emotional Intelligence Quotient)‚ the cluster of personality traits‚ social graces‚ communication‚ language‚ personal habits‚ friendliness‚ and optimism that characterize relationships with other people. Soft skills complement hard skills (part of a person’s IQ)‚ which are the occupational requirements of a job and many other activities. A person’s soft skill is an important part of their individual contribution to the
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Summary In summary‚ this report is based on the based on how the skill of effective communication can improve your writing‚ listening‚ conflict and anger management skills. It is seen that communication is the key to proper writing which is critical to tertiary education students as is required for the successful completion of a certificate‚ degree and masters. Also‚ communication can be an influential force in effective listening‚ which is important for job interviews‚ group projects and communication
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Speaking skill Introduction Speaking is the productive skill in the oral mode. It‚ like the other skills‚ is more complicated than it seems at first and involves more than just pronouncing words. Listening Situations There are three kinds of speaking situations in which we find ourselves: interactive‚ partially interactive‚ and non-interactive Interactive speaking situations include face-to-face conversations and telephone calls‚ in which we are alternately listening and speaking
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How to pass Functional Skills - English Level 1 and Level 2 Written by Michelle Lawson‚ a Functional Skills English Principal examiner and teacher‚ these photocopiable books will help your students achieve a pass at Levels 1 and 2 in Functional Skills English assessments. The books are split into three parts: Comprehensive mark schemes guide both teacher and student. Colour versions of Part 3 - The Projects - are included on a free CDROM for you to use on an interactive whiteboard or to print in
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